Tatiana Cabrera
Savannah,GA
Summary
Dedicated to optimizing company operations, focusing on facilitating a seamless and well-organized workflow that allows team members to concentrate on their core responsibilities. Strong commitment to maintaining confidentiality and providing exceptional support that exceeds expectations.
Overview
8
8
years of professional experience
Work History
Package Handler
FedEx:Ground
10.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
Recruiter
TeamWRX
09.2024 - Current
- Maintained detailed records of candidate interactions and interview notes, aiding in future decision-making processes for similar roles.
- Participated in job fairs and networking events to source potential candidates, expanding company''s reach within the job market.
- Conducted interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Handled large numbers of requisitions efficiently to meet client deadlines.
- Maintained compliance with federal and state employment laws during entire recruitment process.
Team leader
Concentrix
01.2022 - 01.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Quality Assurance Evaluator
Concentrix
01.2019 - 01.2022
- Ensuring that customers interactions meet established standards by monitoring interactions, evaluating customer experience, providing feedback, collaborating with management and trainers, and ensuring compliance along the way.
- Conducted comprehensive risk assessments, identifying potential issues and recommending mitigation strategies.
- Ensured compliance with all relevant industry regulations by staying current on changing requirements and updating internal policies accordingly.
Technical support representative
Concentrix
01.2017 - 01.2019
- Providing specialized assistance to clients facing technical issues with their products/services in a timely manner by troubleshooting technical issues, providing remote support, collaborating with other areas and following up
Education
Bachelor Of Engineering - Chemical Engineering
Universidad Nacional de Ingenieria
Nicaragua01.2021
Skills
- Communication
- Creativity
- Leadership
- Organization
- Problem solving
- Proactivity
- Microsoft Office
- Team collaboration
- Adaptable to change
- Warehouse safety
Languages
Spanish
Native or Bilingual
Timeline
Package Handler
FedEx:Ground
10.2024 - Current
Recruiter
TeamWRX
09.2024 - Current
Team leader
Concentrix
01.2022 - 01.2024
Quality Assurance Evaluator
Concentrix
01.2019 - 01.2022
Technical support representative
Concentrix
01.2017 - 01.2019
Bachelor Of Engineering - Chemical Engineering
Universidad Nacional de Ingenieria
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