Paul Hickman
OKLAHOMA CITY,OK
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
34
34
years of professional experience
Work History
Package Handler
Amazon Fulfillment Services, Inc
05.2020 - 08.2024
- Printed online orders as needed
- Collected products based on orders, using item numbers, bin locations, and quantities
- Assembled, labelled, and packaged orders for shipping or customer pickup
- Compleed order and shipping documentation accurately
- Stocked inventory
- Completed cleaning duties as required
- Moved inventory throughout the work space using various machinery and equipment
Package Handler
Fed Ex Ground
10.2019 - 08.2021
- Loaded and unloaded packages from delivery vehicles
- Lifted and moved heavy weights between destinations
- Carried out work in accordance with company policies and guidelines
- Sorted cargo according to instructions provided as required
- Worked quickly and efficiently while adhering to safety standards
- Processed workload with minimal supervision
- Ensured packages were not damaged throughout the process
- Communicated effectively with relevant personnel to carry out tasks
Detention Officer
Oklahoma County Sheriff
03.2011 - 05.2020
- Maintained constant supervision and control of residents within the detention facility
- Conducted regular security checks, monitored surveillance systems, and ensured the secure confinement of residents
Logistics Specialist
US Navy
11.1999 - 11.2019
- Ordered, stored, checked and issued flight gear, repair parts and other equipment and goods
- Organized and operated Navy post offices, ashore and afloat
- Received, sorted, inspected and delivered arriving mail and cargo
- Maintained inventory database and prepared reports and correspondence
- Maintained financial logs and records
- Operated computer systems that provided logistic support information
Armed Security
U S Protect Security
10.2004 - 09.2009
- Maintained entry control of vehicle and pedestrian traffic onto the installation
- Performed random vehicle searches as directed by military
- Assisted military security forces when necessary
- Trained for military and civilian emergencies
Armed Security
Crest Discount Foods
05.2002 - 04.2008
- Responsible for larceny, assault, and embezzlement calls
- 100% conviction rate on all arrests
- Oversaw transfer of warehouse orders onto trailers
- Enforced safety rules and regulations within the warehouse
- Developed strong relationships with local law enforcement agencies
- Responsible for securing multi-million dollar warehouse
Sales
Ultimate Electronics
03.2001 - 02.2002
- I sold various electronics and services to customers on a commission basis
- I interacted with customers throughout the sales process, and identified their needs to ensure they had a positive experience
Armed Security Officer FAA Center
DCT Security
10.2000 - 06.2001
- Performed access control of FAA Center gates
- Patrolled FAA grounds and roads
- Handled routine check of buildings and support centers
- Maintained security along flight line
Tech Support
Blue Current
03.2000 - 06.2000
- Provided technical support: Helped users with technical issues by phone, online chat, email, or in person
- Troubleshoot: Diagnosed and solved hardware or software problems
- Install and configure: Installed and configured computer hardware, operating systems, and applications
- Train users: Provided training on hardware and software for end-users
- Maintain systems: Monitored and maintained computer systems and networks
- Collaborate: Collaborated with other staff and programmers to research and resolve problems
- Arrange service: Arranged service by software or hardware vendors to repair or replace defective products
- Stay current: Maintained knowledge of technology innovations and trends
Unarmed Security Officer
Pinkerton Security
11.1995 - 05.1999
- First Responder for fire, medical emergencies, and HAZ-Mat calls
- Managed Lock and Key division of security
- Performed routine bag and locker inspections when requested by UAW Union
- Issued I.D
- Badges to GM employees and guests
- Monitored fire alarm systems and CCTV setups from central command post
- Routinely inspected fire equipment and vehicles
- Patrolled grounds in company vehicle
Customer Services Manager
Hastings Entertainment, Inc.
08.1990 - 03.1993
- Led the team: Hired and trained onboarding new staff members
- Setting goals: Established department standards and objectives, and monitored progress
- Provided customer service: Responded to customer inquiries, resolved problems, and ensured a positive customer experience
- Managed the department: Oversaw the day-to-day operations, budget, and performance
- Improved service: Collected and analyzed customer feedback, and implemened changes to improve service quality
- Reporting: Generated reports on customer interactions and department performance
- Provided training: Offered upskilling and learning opportunities for team members
Education
Bachelor of Science - Geography
University of Oklahoma
Norman, OK05-1988
Associate of Applied Science - Drafting Technology
South Plains College
Levelland, TX05-1984
Skills
- Customer relations
- Verbal communication
- Analytical
- Attention to detail
- Public speaking
- Supervision and leadership
- Relationship building
- Multitasking Abilities
- Teamwork and collaboration
- Calm under pressure
- MS Office Software Proficiency
- Sit-Down Forklift Operation
- Dependable and responsible
- Communication
- Organization and time management
- Self-Directed
- Decision-making
Timeline
Package Handler
Amazon Fulfillment Services, Inc
05.2020 - 08.2024
Package Handler
Fed Ex Ground
10.2019 - 08.2021
Detention Officer
Oklahoma County Sheriff
03.2011 - 05.2020
Armed Security
U S Protect Security
10.2004 - 09.2009
Armed Security
Crest Discount Foods
05.2002 - 04.2008
Sales
Ultimate Electronics
03.2001 - 02.2002
Armed Security Officer FAA Center
DCT Security
10.2000 - 06.2001
Tech Support
Blue Current
03.2000 - 06.2000
Logistics Specialist
US Navy
11.1999 - 11.2019
Unarmed Security Officer
Pinkerton Security
11.1995 - 05.1999
Customer Services Manager
Hastings Entertainment, Inc.
08.1990 - 03.1993
Bachelor of Science - Geography
University of Oklahoma
Associate of Applied Science - Drafting Technology
South Plains College
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