Anthony James
Miami
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Server
Delores But You Can Call Me Lolita
09.2023 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Senior Bartender
Mona Lounge
06.2020 - 04.2023
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Sales Account Executive
CINTAS, Professional Uniform And Facility Services
05.2018 - 06.2020
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Produced contracts, reports, letters, and proposals for clients.
- Established and cultivated solid business relationships with new or existing customers
- Managed over 60 customer calls per day.
Outside Sales Account Manager
Snap Raise
01.2017 - 06.2019
- Established new accounts through cold calling and personal visits to potential customers.
- Built strong client rapport to establish diversified network of connections.
- Finalized sales deals and contracts.
- Visited clients to sell NEW Innovative fundraising solutions for schools.
- Set and achieved company defined sales goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Managed over 75 accounts at one time.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Bachelor of Science - Sports And Fitness Administration
Radford University
Radford, VA05.2016
High School Diploma -
New Kent High School
New Kent, VA06.2011
Skills
- Product and Service Management
- Goals and Performance
- Communication and Engagement Techniques
- Sales Presentation
- Problem-Solving Strengths
- Customer Relations
- Promotional Planning
- Customer Deliveries
- Guest Satisfaction
- Custom Drink Preparation
- Order Preparation
- Food Service Management
Timeline
Server
Delores But You Can Call Me Lolita
09.2023 - 01.2024
Senior Bartender
Mona Lounge
06.2020 - 04.2023
Sales Account Executive
CINTAS, Professional Uniform And Facility Services
05.2018 - 06.2020
Outside Sales Account Manager
Snap Raise
01.2017 - 06.2019
Bachelor of Science - Sports And Fitness Administration
Radford University
High School Diploma -
New Kent High School
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