ANTHONY J. DIFIORE
Mt. Prospect,IL
Summary
Dynamic Shipping and Receiving Manager with extensive experience at TPM GRAPHICS, skilled in optimizing warehouse operations and enhancing order fulfillment. Proven ability to manage inventory with precision and foster strong client relationships through effective communication. Proficient in forklift operation and dedicated to delivering exceptional service in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Shipping and Receiving Manager
TPM GRAPHICS
03.2023 - 03.2025
- Performed pre-shift equipment checks and safely operated powered industrial equipment within the warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas.
- Safely and accurately selected customer orders, built orders according to assigned load tickets, shrink wrapped, labeled orders for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
CSR
Lowe's Home Centers, LLC
03.2017 - 10.2022
- Maintained professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Store Manager/CSR
True Value Hardware Store
12.2013 - 03.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Lead CSR
ICERA LLC/ST. THOMAS CREATIONS
08.2009 - 12.2013
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Collaborated with team members to develop strategies for boosting customer retention rates.
- Utilized CRM tools effectively to manage client information, streamline workflows, and track progress towards goals.
Education
Associate Of Applied Arts - Photography/ Photojournalism
Lincoln College
Lincoln, Illinois, ILPhotography
Columbia College, Chicago
Chicago, ILSkills
- Receiving processes
- Warehouse operations
- Order fulfillment
- Shipping procedures
- Forklift operation
- Inventory management
- Loading and unloading
- Heavy lifting
- Defective product removal and disposal
- Delivery scheduling
- Delivery Driver
Timeline
Shipping and Receiving Manager
TPM GRAPHICS
03.2023 - 03.2025
CSR
Lowe's Home Centers, LLC
03.2017 - 10.2022
Store Manager/CSR
True Value Hardware Store
12.2013 - 03.2017
Lead CSR
ICERA LLC/ST. THOMAS CREATIONS
08.2009 - 12.2013
Associate Of Applied Arts - Photography/ Photojournalism
Lincoln College
Photography
Columbia College, Chicago