Anthony Jenkins
Redmond,WA
Summary
Hard working individual with well-developed skills resulting from unique approaches with a different perspective. Decisive multi-tasker with drive to take on new opportunities with great organization.
Overview
8
8
years of professional experience
Work History
Service Advisor
TravelCenters of America-North Bend, WA
North Bend, WA
04.2023 - Current
- Promoted available products and services to customers during service, account management and order calls.
- Compiled shift reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Write, detail, and process Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders
- Source parts from outside vendors and coordinate delivery
Independent Contractor
Premium Valley-Kent, WA
Kent, WA
03.2022 - 04.2023
- Estimated projects, procured materials and controlled costs to meet exact budget targets.
- Resolved conflicts between workers, subcontractors & vendors to ensure project deadlines were met.
- Built successful negotiated partnerships with other businesses in related industries.
Service Advisor
R & J Performance-Tukwila, WA
Tukwila, WA
02.2021 - 03.2022
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Resolved customer complaints in an efficient and courteous manner, resulting in a 95% customer satisfaction rate.
- Developed and implemented new customer service policies and procedures that improved customer experience
Mental Health Technician
Western State Hospital-Steilacoom, WA
Steilacoom, WA
10.2016 - 01.2021
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Maintained detailed records of patient progress and treatment outcomes.
Education
Diploma -
MT. Tahoma High
Tacoma, WA06.2011
Skills
- Multitasking and Organization
- Tech-Savvy
- Quality Control
- Communication skills
- Team Collaboration
- De-Escalation Techniques
Timeline
Service Advisor
TravelCenters of America-North Bend, WA
04.2023 - Current
Independent Contractor
Premium Valley-Kent, WA
03.2022 - 04.2023
Service Advisor
R & J Performance-Tukwila, WA
02.2021 - 03.2022
Mental Health Technician
Western State Hospital-Steilacoom, WA
10.2016 - 01.2021
Diploma -
MT. Tahoma High
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