Anthony Jimenez

• Trimmed harvested cannabis flower material according to customer specifications.
• Harvested mature cannabis flowers according to company standards.
• Performed routine maintenance on equipment used for cultivating cannabis plants.
• Recorded data from all stages of the cultivation process including germination, planting, flowering, harvesting, trimming and curing.
• Monitored environmental conditions such as temperature, humidity, and light levels in the grow room.
• Ensured compliance with local regulations related to marijuana production activities.
• Documented daily operations related to maintaining a safe work environment within the grow facility.
• Assisted with packing finished product into containers for sale or distribution.
• Developed plans for new strains of cannabis based on customer requirements and market trends.
• Diagnosed issues by reviewing blueprints, schematics, drawings, wiring diagrams, and manufacturer's instructions.
• Installed new control devices such as programmable thermostats and digital controllers.
• Designed a state-of-the-art rosin extraction lab for Arizona Cannabis Society and Legends Canna Co.

• Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
• Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
• Communicated with management via email or phone message to report issues needing attention.
• Maintained and enforced procedures for security of monies, credit and financial transactions and guest security.
• Oversaw night audit function and preparation of daily financial reports.
• Established friendly relationships with regular guests, members and residents.
• Promoted teamwork and quality service through communication and coordination with other departments.
• Advised management of staffing levels and team member performance to facilitate labor.
• Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
• Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.
• Cross-trained in every store role to maximize operational knowledge.
• Set sales targets and implemented action plans for achieving set objectives.
• Taught employees how to optimize space for special events such as discount sales.

• Collaborated with management team to identify areas of improvement in customer service processes and operations efficiency.
• Created promotional materials such as flyers, posters, banners. to advertise sales events or new products.
• Managed weekly inventory of cannabis products and supplies.
• Processed returns and exchanges according to established store policy guidelines.
• Adhered to company safety protocols at all times while handling cash, credit cards, and other payment methods from customers.
• Identified opportunities for cross-selling additional items based on customer preferences or purchase history information provided by POS system.
• Assisted customers in selecting the most appropriate strain for their individual needs.
• Maintained cleanliness of work area throughout shift, including countertops and displays.
• Trained new budtenders on proper customer service, product knowledge, and store policies and procedures.
• Developed and maintained relationships with vendors to ensure quality product selection.
• Provided exceptional customer service by responding to inquiries, resolving complaints, and addressing special requests in a timely manner.

• Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
• Handled large volume of cash with high accuracy and security each day.
• Managed supply restocking, display arrangements and general housekeeping.
• Oversaw sale of merchandise such as flowers, concentrates and edibles.
• Acted as subject matter expert to present partner brands at retail, events and within cannabis industry and community.
• Verified proper customer identification, medical information and paperwork.
• Created positive and healthy customer interactions to align with company core values.
• Executed customer-first culture through thoughtful communication and comprehensive product knowledge.
• Educated customers on effects, medical benefits and overall experience of using cannabis products.
• Organized store by returning merchandise to proper areas and restocked displays.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.

• Evaluated suppliers' offerings and selected vendors with quality, well-priced products to facilitate cost-effective purchases.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Established sales goals and strategies that contributed to increased growth in sales and profitability.
• Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
• Conducted market research and reported on competitors.
• Penetrated new markets by investigating competitor products, services and trends.
• Sourced several high end brands and items that are still making money for the company.
• Arranged and implemented marketing techniques such as cannapages

• Responded quickly to customer inquiries, asking questions to better understand needs.
• Connected with store managers and product suppliers to orchestrate efficient inventory movements.
• Analyzed competitive prices, products and market-related information.
• Conducted market research to determine appropriate pricing.
• Located and vetted vendors, established good relationships and negotiated contracts.
• Applied effective marketing concepts to increase revenue.
• Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
• Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
• Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
• Created agendas, meeting notes and other documents to enhance collaborative process.
• Elevated customer satisfaction ratings by resolving issues for speedy resolution.
• Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.

• Taught new associates sales tactics and performance improvement techniques.
• Helped sales professionals finalize customer sales and handled escalated concerns.
• Connected with store managers and product suppliers to orchestrate efficient inventory movements.
• Sourced new vendors for purchasing needs.
• Researched and secured new vendors.
• Conducted market research to determine appropriate pricing.
• Analyzed competitive prices, products and market-related information.
• Applied effective marketing concepts to increase revenue.
• Gave ideas and insight that helped the company grow

Excelled in phone interviewing and maintaining customer satisfaction.

Job duties (5 min to 50 minute phone interviews , weekly and monthly team meetings)

I proudly was at the top for completed calls and always had good feedback from all people I talked to.