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Anthony Jimenez
Customer Service
Pueblo,CO
Summary
Dynamic, process-oriented collaborator with over 20 years of experience in higher education, specializing in advising, recruiting, strategic planning, and process improvement. Proven ability to enhance operational efficiency and foster strong relationships within diverse teams. Committed to driving student success through innovative solutions and a deep understanding of institutional needs. Adept at navigating complex challenges while maintaining a focus on continuous improvement and collaboration.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Retention & Persistence Coordinator
Colorado State University Pueblo
Pueblo
08.2024 - Current
- Lead team member of "Team of the Year" Award 2025
- Nominated for "Professional Staff Member of the Year" Award 2025
- Led training sessions for new staff, fostering knowledge sharing and skill development within the team
- Provide backup to all undergraduate advisors within department
- Implementation of new online Total Withdrawal process for all undergraduate students
- Caseload management of 150 students per term on academic probation
- Entered data, generated reports, and produced tracking documents to improve advising outcomes
- Liaison to athletics compliance officer for NCAA eligibility
- Coordinate the review of Academic Dismissal Appeals
- Committee member of SAP financial aid eligibility appeals
- Coach students on academic and financial aid appeals
- Execute strategic communication plans for caseload on academic probation using (Starfish, Banner, Microsoft Outlook, Text Messaging)
- Increased Academic Improvement Plan completion by 10%
Academic Success Coach
Colorado State University Pueblo
Pueblo
06.2020 - 08.2024
- Facilitated onboarding sessions to include individualized academic plans for diverse student populations, enhancing their learning experiences
- Hiring committee member for Health Sciences and Exercise Science departments
- Managed caseload of 200 undergraduate students per calendar year
- Career planning for students in the Health Sciences/Pre-Nursing pathways
- Led training sessions for new advisors on best practices in student engagement and support techniques.
- Strengthened collaboration efforts between advisors and faculty to identify at-risk students, building out academic plans, and utilize Starfish software
Admission Counselor
Colorado State University Pueblo
Pueblo
07.2018 - 06.2020
- Implemented Recruitment strategies for in state and out of state territories
- Led initiatives to improve communication strategies between the admissions office and prospective students through the enhanced use of social media
- Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Delivered engaging presentations about the college/university at various off-campus events such as high school visits or conferences.
- Mentored prospective students through application process, ensuring clarity and support.
Admission/Enrollment Counselor
Regis University
Denver
07.2009 - 07.2018
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
- Achieved highest prospect to applicant conversion rate through high touch recruitment strategies (83% conversion rate)
- Executed local/state/national recruiting strategies for traditional and adult learners
- Executed high touch recruitment strategies for undergraduate and graduate programs
- Coordinated transfer agreements for Pikes Peak State College for Associates of Applied Science
- Point of Contact for military students at various education centers within Colorado Springs region
- Presenter at regional conference on recruitment strategies of first generation/latin X students and families
- Completed graduate degree in MS Organizational Leadership through Dual Language program
Multicultural Recruitment & Retention Coordinator
University of San Francisco
San Francisco
09.2004 - 07.2009
- Coordinated Overnight Visit Programs
- Conducted trainings and background checks for student overnight hosts
- National Presenter for recruitment and retention of 1st gen, low income, multicultural students
- Managed local and state recruitment territories to include (CO, NM, and AZ)
- Developed and implemented recruitment strategies to enhance applicant pool diversity.
Education
Master of Science - Organizational Leadership
Regis University
Denver05-2016
Skills
- Customer service
- Data entry
- Data Driven Decision-making
- MS office
- Point of contact
- CRM software (SIS BANNER)
- Adaptability and flexibility
Certification
Pathway to Self-Awareness Course Certificate from Colorado Career Advising Tool
Languages
Spanish
Professional Working
Timeline
Retention & Persistence Coordinator
Colorado State University Pueblo
08.2024 - Current
Academic Success Coach
Colorado State University Pueblo
06.2020 - 08.2024
Admission Counselor
Colorado State University Pueblo
07.2018 - 06.2020
Admission/Enrollment Counselor
Regis University
07.2009 - 07.2018
Multicultural Recruitment & Retention Coordinator
University of San Francisco
09.2004 - 07.2009
Master of Science - Organizational Leadership
Regis University