Anthony Jones
San Diego,California
Summary
Serviced and Sales-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
24 Hour Fitness
02.2018 - Current
- Recruited and manage a team of 20 employees
- Communicate, lead by example, and motivate the team to provide an exceptional membership experience with passion
- Demonstrating how to properly coach and focusing on the behaviors that drive member acquisition, retention, and proactively reviewing process and team member effectiveness
- Pushed EFT (Electronic Funds Transfer), Paid in Fulls and Personal Training to hit a monthly budget
- Managed all operational tasks such as scheduling, member usage, banking, retail
- Managed P&L, brought COP to the highest amount in 22 years at $100k in May 2024.
Membership Counselor
Fit Athletic
12.2019 - 03.2020
- Worked with a sales team of 4+ employees
- Responsible for promoting and selling memberships to potential new members and selling renewals/upgrades to current members
- Followed up on any potential new members
- Conducted gym tours and telephone inquiries
- Established and maintained a referral program and lead boxes in the community on a monthly basis.
Customer Advocate
Carvana
12.2019 - 03.2020
- Worked with a team of 10+ people
- Responsible for selling cars to potential clients
- Manage internal and external customers and provide necessary customer support
- Administer all customer orders, manage requests and resolve associate issues for customers
- Monitor all customer inquiries and complaints and assist in effective resolution of the same.
Assistant Manager
Carl's Jr
01.2015 - 02.2018
- Assists the Restaurant Manager with management activities and duties
- Upsold certain menu items and manage the daily sales goal per product
- Worked with the Restaurant Management Team to ensure all activities are consistent with and support the restaurant's business plan
- Ensured all Crew Members performing their job responsibilities and meeting expectations.
Education
Business in Finance Candidate -
MIRAMAR COMMUNITY COLLEGE
San Diego, California06.2021
High School Diploma -
WESTVIEW HIGH SCHOOL
San Diego, California06.2017
Skills
Leadership and team building
Problem Resolution
Operations Management
Team Player
Efficient multi-tasker
Effective leader
Time Management
Training and coaching
Team Leadership
Staff Management
Customer Relations
Training and Development
Relationship Building
Certification
- Certified Personal Trainer
- Sports Nutrition Specialist
- Strength and Conditioning
- Corrective exercise specialist
- CPR/AED
- Trustline
- Department of Transportations
Accomplishments
- #1 General Manager in the company winning the Quarter 1 MVP, in key metrics such as Total Rev % to budget at 160% and growing member base by 10.6%
- #1 in Southern California Membership sales percent to budget for 2022
- Club 781 ranked Top 5 back to back in the region for the month of November and December
- 2023 November triple crown award
- 2023 Q4 Triple crown
- 2023 District 1 top EFT % to budget
- 2023 District 1 top Limited memberships % to budget
- 2023 District 2 top NMU
- Developed highest grossing #1 and #2 Sales Advisors in the region
- Promoted four team members into management
Timeline
Membership Counselor
Fit Athletic
12.2019 - 03.2020
Customer Advocate
Carvana
12.2019 - 03.2020
General Manager
24 Hour Fitness
02.2018 - Current
Assistant Manager
Carl's Jr
01.2015 - 02.2018
Business in Finance Candidate -
MIRAMAR COMMUNITY COLLEGE
High School Diploma -
WESTVIEW HIGH SCHOOL