Anthony Kennedy
Marcus Hook,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Head Teller
M&T Bank
09.2023 - Current
- Investigated and promptly resolved issues with patron accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Introduced customers to other bank team members to help meet financial needs.
- Answered inquiries regarding checking and savings accounts and other related products.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
Team Supervisor
Wawa
12.2018 - 08.2023
- Trained employees on daily tasks and coached to improve performance
- Assigned tasks to employees and supervised activities to meet operational needs and boost customer satisfaction
- Enforced procedures and policies for safety and quality services
- Led team by answering questions and solving complex problems daily
- Communicated with customers to assist and promote outstanding experiences
- Maintained daily inventory to facilitate successful material distribution
Head Server
Sage Diner
01.2016 - 12.2018
- Served high volume of tables at once and simultaneously supervised serving staff
- Trained new servers on menu items and restaurant standards
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction
- Calculated charges issued table checks and collected payments from customers
Education
Some College (No Degree) - Restaurant And Food Services Management
The Restaurant School At Walnut Hill College
Philadelphia, PAHigh School Diploma - undefined
Chichester Senior High School
Boothwyn, PA06.2015
Skills
- Staff Training
- Performance Improvement
- Assignment Delegation
- Complaint Handling
- Sales Expertise
- Cash Handling
- Recordkeeping mastery
- Check cashing
- Policy adherence
- Cash handling expertise
- Cash drawer balancing
- Workflow optimization
Timeline
Head Teller
M&T Bank
09.2023 - Current
Team Supervisor
Wawa
12.2018 - 08.2023
Head Server
Sage Diner
01.2016 - 12.2018
High School Diploma - undefined
Chichester Senior High School
Some College (No Degree) - Restaurant And Food Services Management
The Restaurant School At Walnut Hill College
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