Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Grocery Team Member
Target
Wyomissing, PA
02.2023 - Current
Stocked shelves with merchandise and rotated products to ensure freshness.
Completed price changes on store items quickly and accurately.
Assisted customers in locating items, answered questions about product features and prices.
Operated cash register efficiently and accurately during checkout process.
Unloaded trucks of incoming merchandise onto sales floor safely and efficiently.
Rural Carrier Associate
USPS, United States Postal Service
Port Charlotte, FL
10.2021 - 10.2022
Inspected vehicles prior to operation to ensure they are in proper working condition and complied with safety regulations.
Sorted incoming mail into designated categories for further processing or distribution.
Collected outgoing mail from post office boxes or from customers at their residences or places of business.
Delivered mail to residents and business within assigned area.
Income Maintenance Caseworker
Department of Children and Family Services
Fort Myers, FL
02.2020 - 11.2020
Reviewed and evaluated client applications for eligibility of public assistance programs.
Performed data entry into computer systems for tracking client information.
Researched documents needed to process applications or claims accurately.
Analyzed complex situations involving multiple issues and developed appropriate solutions.
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
TSA Agent
Trinity Technology Group
Sarasota, FL
09.2018 - 02.2020
Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
Adhered strictly to established protocol while interacting with passengers during security checks.
Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
Communicated and coordinated responses to suspicious activities.
Watched each individual to assess demeanor and look for suspicious behavior.
Income Maintenance Caseworker Training Supervisor
PA Department Of Human Services
Allentown, PA
03.2007 - 09.2018
Maintained accurate records of case notes and progress reports.
Interpreted policies, laws, and regulations relevant to assigned caseloads.
Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
Proofread documents carefully to check accuracy and completeness of all paperwork.
Maintained positive working relationship with fellow staff and management.
Participated in trainings and workshops related to income maintenance caseworker duties.
Education
Certification And Licensure - Cosmetology
Bryland School of Cosmetology
Reading, PA
09.1987
Some College (No Degree) - Elementary Education
Lancaster Bible College
Lancaster, PA
Skills
Customer Service
Attention to Detail
Flexible Schedule
Excellent Communication
Affiliations
Avid reader
Enjoy doing home, lawn and auto repair
Spending time with my children
Avid soccer, football, baseball and ice hockey fan
Drawing, wood burning, beginning sculpting, model builder
Accomplishments
Promoted to Training Supervisor while at PA Department of Human Services