Anthony Kilano
Antioch,CA
Summary
Dynamic Shop Manager at Woodards Automotive with a proven track record in enhancing customer engagement and optimizing store operations. Skilled in employee management and safety enforcement, I successfully improved inventory levels, resulting in increased sales. Recognized for excellent communication and leadership abilities, fostering a collaborative team environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shop Manager
Woodards Automotive
10.2018 - 03.2025
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- greeted customers in person and on phone inquired about issues and services needed to their vehicle wrote repair estimates sold jobs ordered parts dispatched jobs to technicians completed paperwork advised customers of time of completion
Smog Tech
Antioch Smog Center
06.2012 - 08.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
No Degree - Automotive Diagnostics
Phoenix Institute
Phoenix, AZAssociate of Science - Automotive Technology
Los Medanos College
Pittsburg, CA05-2017
High School Diploma -
Butte Valley High School
Dorris, CA06-1990
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Employee motivation
- Employee scheduling
- Customer engagement
- Store operations
- POS systems
- Policy enforcement
- Consultative sales
- Point of sale systems
- Team leadership
- Decision-making
- Teamwork and collaboration
Certification
section 609=air conditioning charge and recovery of freon
ase a6 electrical
ase a8 engine performance
ase a5 brakes
ase l1 advanced engine performance
odb2 certified
Ca smog license #eo632547
Ca smog repair #ei632547
certification hvac systems (lmc)
certification automatic transmission (lmc)
associate degree in automotive technology (lmc)
Languages
English
Full Professional
Timeline
Shop Manager
Woodards Automotive
10.2018 - 03.2025
Smog Tech
Antioch Smog Center
06.2012 - 08.2014
No Degree - Automotive Diagnostics
Phoenix Institute
Associate of Science - Automotive Technology
Los Medanos College
High School Diploma -
Butte Valley High School
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