Anthony Kita
Thorndale,PA
Summary
Versatile and dynamic, with a proven track record at Family Dollar for enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and staff supervision, significantly raising efficiency and sales. Skilled in both customer service and store organization, adept at fostering professional development and maintaining high operational standards. Reliable Maintenance Supervisor offering 10 years of experience overseeing maintenance and janitorial team tasks. Hardworking and diligent in developing and enforcing adherence to maintenance schedules. Committed to reducing risks and promoting workplace safety through improved safety training.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Family Dollar
09.2023 - 11.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Maintenance Technician
Sunset Park
04.2022 - 09.2023
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Key Holder
Dollar General
04.2021 - 04.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Maintenance Supervisor
Spring Gulch Campground
04.2011 - 04.2021
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised 7 employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
Education
High School Diploma -
Coatesville Area Senior High School
Coatesville, PA1983
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Store Organization
- Time Management
- Store Opening and Closing
- Staff Supervision
- Preventive Maintenance
- Team Supervision
- Facilities Maintenance
- Plumbing Repairs
- Electrical Troubleshooting
- Lockout and tagout procedures
- Safety Protocols
- Inventory Monitoring
- Grounds Maintenance
- Pool Maintenance
- Employee Scheduling
- Vehicle Maintenance
- Hand and Power Tool Operation
Timeline
Assistant Store Manager
Family Dollar
09.2023 - 11.2023
Maintenance Technician
Sunset Park
04.2022 - 09.2023
Key Holder
Dollar General
04.2021 - 04.2022
Maintenance Supervisor
Spring Gulch Campground
04.2011 - 04.2021
High School Diploma -
Coatesville Area Senior High School