Security supervisor with experience enforcing safety compliance, leading training, and improving incident readiness across teams. Operational streamlining and customer-experience improvements achieved while maintaining high security standards. Results driven through proactive problem-solving and clear team direction.
Overview
17
17
years of professional experience
Work History
SECURITY SUPERVISOR
CAESARS PALACE HOTEL & CASINO
Las Vegas, Nevada
12.2023 - 08.2026
Managed personnel and resources, ensuring strict adherence to policies and procedures.
Completed reports and correspondence in a timely manner across the department.
Handled incoming calls using proper etiquette, dispatching to relevant departments.
Controlled response teams during emergencies, implementing safety protocols effectively.
Set standards for training and evaluating subordinates with consistency and tact.
Performed security officer duties as required, maintaining operational readiness.
Determined daily personnel needs to optimize coverage during peak hours.
Supervised entire security staff, conducting roll call and assigning duties at shift start.
SECURITY CORPORAL
CAESARS PALACE HOTEL & CASINO
Las Vegas, Nevada
06.2022 - 12.2023
Assisted security leadership in daily operations, ensuring compliance with regulations and procedures.
Coordinated workflow with security leadership to meet business demands and enhance customer satisfaction.
Maintained security protection on property, overseeing money transactions and command center functions.
Checked IDs to verify all guests met minimum age requirement for casino entry.
Observed and reported disruptive or intoxicated individuals to prevent incidents.
Responded promptly to security concerns, ensuring safety of guests and staff.
Provided medical attention during emergencies, ensuring guest well-being.
Patrolled assigned areas, remaining vigilant for suspicious activities and offering assistance to guests.
SECURITY OFFICER/FIELD TRAINING OFFICER
CAESARS PALACE HOTEL & CASINO
Las Vegas, Nevada
12.2015 - 06.2022
Ensured safety and well-being of guests and employees through vigilant monitoring.
Provided directions and escorted customers requiring assistance.
Assisted civil and law enforcement authorities with testimonies in court and administrative hearings.
Conducted jackpot verifications and filled chip requests accurately.
Regularly escorted money-handling personnel to ensure secure transactions.
Administered first aid, including CPR, as necessary during emergencies.
Patrolled property to identify safety hazards and security breaches.
Documented incidents and conducted interviews following company policy.
Retail Sales Associate
Caesars Palace Hotel And Casino
Las Vegas, Nevada
05.2009 - 12.2015
Enhanced customer service by addressing inquiries and resolving issues promptly during peak hours.
Processed transactions efficiently using point-of-sale systems, improving overall customer experience.
Maintained organized merchandise displays on sales floor to promote product visibility.
Collaborated with team members to restock inventory and optimize product placement.
Trained new associates on effective sales techniques and operational procedures.
Greeted customers and assisted in locating items, boosting satisfaction and retention.
Provided assistance to customers in selecting suitable products based on needs.
Answered questions and helped customers find merchandise quickly.