Anthony Klein
Chattanooga,TN
Summary
A dynamic leader and effective communicator with expertise in fraud prevention, public speaking, and customer satisfaction. Proven success at Lowe's Home Improvement in driving repeat business through personalized service and expert product recommendations. Proficient in banking procedures and implementing promotions, with a strong track record of enhancing operational efficiency and team performance.
Overview
4
4
years of professional experience
Work History
Customer Sales Associate
Lowes Home Improvment
Hixson, TN
05.2024 - Current
- Provided every customer with comprehensive assistance upon entering the store, through merchandise selection, and completion of purchases.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Listened to customer needs to identify and recommend the best products and services.
Assistant Head Cashier
Food City
Hixson, TN
06.2021 - 04.2024
- Communicated effectively with other department managers to ensure smooth operations throughout the store.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Supervised staff to ensure compliance with company policies and procedures.
- Handled large sums of money while ensuring security protocols were followed.
Tour Guide
Ruby Falls
Lookout Mountain, TN
03.2022 - 09.2023
- Customized tours to meet the specific interests of diverse groups, including schoolchildren, historians, and tourists.
- Built detailed knowledge of locations and points of interest to answer guests' questions thoroughly.
- Followed safety protocols while guiding guests through the tour areas.
- Organized and conducted daily tours for groups of up to 50 people.
Education
High School Diploma -
Boyd Buchanan High School
Chattanooga, TN05-2024
Some College (No Degree) - Financial Economics
University of Tennessee
Chattanooga, TNSkills
- Leadership
- Public Speaking
- Fraud prevention
- Banking procedures
- Employee scheduling
- Promotions implementation
Timeline
Customer Sales Associate
Lowes Home Improvment
05.2024 - Current
Tour Guide
Ruby Falls
03.2022 - 09.2023
Assistant Head Cashier
Food City
06.2021 - 04.2024
High School Diploma -
Boyd Buchanan High School
Some College (No Degree) - Financial Economics
University of Tennessee