Anthony Klein
Union,NJ
Summary
Focused employee successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours. Customer-oriented with excellent interpersonal and communication skills. Food and beverage expert.
Overview
16
16
years of professional experience
Work History
Head Bartender/Server
B2 Bistro
North Brunswick, NJ
03.2020 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Created seasonal coctail menus and coctail specials.
Front of House Manager
The Office Tavern Grill
Ridgewood, NJ
04.2018 - 03.2020
- Resolved guests complaints while maintaining a positive customer environment.
- Made sure that guest complaints were handled in the most effective manner possible and that complimentary services were offered to maintain high guest satisfaction rates.
- Hired and trained all new employees while also demonstrating the best methods for servicing clients and guests.
- Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
- Supervised, trained and developed team members in accordance with company policies and procedures.
- Travelled and worked in multiple locations, working with and helping to manage a variety of staffs across multiple concepts.
Store Manager
La Bonbonniere Bake Shoppe
South Plainfield, NJ
10.2017 - 04.2018
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Organized private mailbox system using mailbox manager software.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Instructed staff on appropriately handling difficult and complicated sales.
- Scheduled and led weekly store meetings for all employees.
Head Bartender / Banquet Server / Assistant Bar Manager
Lago
North Brunswick, NJ
09.2015 - 12.2017
- Maintained full knowledge of beverage lists and promotions.
- Enthusiastically and appealingly described food and drink specials to guests.
- Poured drinks using standard pour according to specifications.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
- 1 years catering experience.
- Contributed to service that earned a stellar review in Yelp.
- Built a seasonal craft cocktail menu and seasonal craft draft beer list.
Server/Manager
University Diner
Union, NJ
03.2015 - 08.2015
- Consistently provided professional, friendly and engaging service.
- Provided friendly and attentive service.
- Resolved guest complaints quickly and efficiently.
- Assisted co-workers whenever possible.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Server / Bartender / Expo
Applebees / Doherty Enterprises
Union, NJ
01.2011 - 04.2015
- Consistently provided professional, friendly and engaging service.
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Provided friendly and attentive service.
- Inventoried and restocked items throughout day.
- Resolved guest complaints quickly and efficiently.
- Delivered quality service by providing a warm and welcoming environment.
- Assisted co-workers whenever possible.
Bartender
Duval Bar and Lounge
Linden, NJ
01.2014 - 06.2014
- Monitored guest for intoxication and immediately reported concerns to management.
- Maintained complete knowledge of bar options, including daily specials.
Manager
West 22 Diner
Springfield, NJ
01.2010 - 10.2011
- Hired and trained staff to ensure smooth operations.
- Verified cash drawer against the day’s receipts.
- Resolved guest complaints quickly and efficiently.
- Effectively listened to, understood and clarified guest concerns and issues.
- Compiled a work schedule weekly providing adequate coverage while taking employee requests into account.
Education
High School Diploma - undefined
Union Senior High School
Union, NJ2009
Skills
- Organized and efficient server
- Quick problem solver
- Thrives in fast-paced environment
- Committed team player
- Top-tier, full-service dining background
- Guest relations professional
- High energy
- Flexible schedule capability
- Courteous, professional demeanor
- Brand management
Timeline
Head Bartender/Server
B2 Bistro
03.2020 - Current
Front of House Manager
The Office Tavern Grill
04.2018 - 03.2020
Store Manager
La Bonbonniere Bake Shoppe
10.2017 - 04.2018
Head Bartender / Banquet Server / Assistant Bar Manager
Lago
09.2015 - 12.2017
Server/Manager
University Diner
03.2015 - 08.2015
Bartender
Duval Bar and Lounge
01.2014 - 06.2014
Server / Bartender / Expo
Applebees / Doherty Enterprises
01.2011 - 04.2015
Manager
West 22 Diner
01.2010 - 10.2011
High School Diploma - undefined
Union Senior High School