Thi To
Houston,TX
Summary
Hardworking and dependable individual with over three years of experience in the fast-paced Food & Beverage industry and currently studying Economics at the University of Houston. Known for strong communication skills, adaptability, and a genuine passion for helping others. Brings a positive attitude, attention to detail, and a strong work ethic to every role. Eager to grow in the healthcare field and contribute to a supportive, patient-focused environment.
Overview
2
2
years of professional experience
Work History
Head Bartender/Server
HEM Kitchen & Bar
Houston, TX
06.2023 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Mentored junior team members and managed employee relationships.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Handled complaints and disputes from customers to promote customer satisfaction.
Bartender
Aburi Sushi
Houston, TX
11.2024 - 03.2025
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Arts - Business
Houston Community College
Houston, TX05-2025
Bachelor of Arts - Marketing
University of Houston
Houston, TXSkills
- Friendly, positive attitude
- Customer service
- Teamwork and collaboration
- Time management
- Flexible and adaptable
- Content creation
- Problem solving
- Multitasking
Languages
English
Professional
Vietnamese
Native/ Bilingual
Accomplishments
- Recognized as one of the top-performing employees for consistently providing excellent customer service and exceeding sales and revenue goals.
- Earned trust from management and was promoted to a higher position with greater responsibilities.
- Known for maintaining a positive attitude, strong teamwork, and dependable leadership in a fast-paced environment.
References
References available upon request.
Timeline
Bartender
Aburi Sushi
11.2024 - 03.2025
Head Bartender/Server
HEM Kitchen & Bar
06.2023 - Current
Associate of Arts - Business
Houston Community College
Bachelor of Arts - Marketing
University of Houston
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