Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elayshanie Gonzalez

Lakewood,NY

Summary

I’ve been known for elevating guest experiences and optimizing bar workflows. I am always a team player with focus on collaboration and adaptability, leveraging customer service skills and leadership qualities. Offering background in customer service and passion for cannabis industry, I am eager to learn and thrive in dispensary setting. I bring the ability to quickly grasp product knowledge and regulatory requirements. Im also ready to use and develop communication skills and customer service abilities. I have developed skills in retail and customer-focused environment, aiming to transition into new field. I demonstrate expertise in product knowledge, customer interaction. I am prepared to bring strong communication and organizational skills to new opportunities. I am experienced with providing personalized product recommendations and fostering customer relationships. I utilize exceptional communication skills to educate clients on product benefits and usage. I keep up with industry trends and regulatory compliance, ensuring safe and informed consumer experience. I’m also a bilingual team player with experience working in busy food and beverage environments. I enjoy interacting and working with others.

Overview

8
8
years of professional experience

Work History

Head Bartender/Server

El Morro Latin Cuisine
04.2022 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Educated guests about the menu, recommended menu items, and suggested additional items to increase check averages.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.

Budtender/Cashier

Deer Tracks Cannabis Club
10.2022 - 12.2023
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Restocked supplies and arranged displays.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.

Stocker

Walmart
09.2019 - 05.2021
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.

Lifeguard

Dorney Park Wild Water Kingdom
03.2017 - 08.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Responded to emergency situations in a timely, efficient manner.

Education

High School Diploma -

Louis E. Dieruff Highschool
815 N Irving St
06.2020

Skills

  • Attentive service
  • Cash handling expertise
  • Fluent bilingualism
  • Document translation
  • Product knowledge
  • Patience and empathy
  • Attention to detail
  • Building customer loyalty

Languages

Spanish
Native or Bilingual

Timeline

Budtender/Cashier

Deer Tracks Cannabis Club
10.2022 - 12.2023

Head Bartender/Server

El Morro Latin Cuisine
04.2022 - Current

Stocker

Walmart
09.2019 - 05.2021

Lifeguard

Dorney Park Wild Water Kingdom
03.2017 - 08.2019

High School Diploma -

Louis E. Dieruff Highschool
Elayshanie Gonzalez