Juan Galvez
Glendale,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent with customer service and customer connection. Consistently ready to learn new recipes on drinks or food items.
Overview
8
8
years of professional experience
Work History
Server/Head Bartender/ Assistant Manager
Kabuki Japanese Restaurant
02.2016 - 05.2023
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new servers on how to properly attend tables/ guest, and how to accurately follow liquor laws.
Server
Yard House
06.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Assistant General Manager
Sugar Factory American Brasserie
01.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Education
High School Diploma -
Independence High School
Glendale, AZ05.2016
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Employee Scheduling
- Budget Control
- Staff Training and Supervision
- Alcohol Safety Knowledge
- Cash handling expertise
- Attentive service
- Customer Satisfaction
- Guest service
- Menu Recommendations
- POS System Operation
Languages
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Sugar Factory American Brasserie
01.2024 - Current
Server
Yard House
06.2023 - 01.2024
Server/Head Bartender/ Assistant Manager
Kabuki Japanese Restaurant
02.2016 - 05.2023
High School Diploma -
Independence High School
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