Anthony Knutsen
Los Angeles,CA
Summary
Passionate and detail oriented customer service professional with 25+ years of experience. Trained in and successfully executed conflict resolution. Eager to build customer loyalty, applying interpersonal and good communication. Excellent time management, multitasking, problem solving, and leadership abilities. Quick learner and devoted worker capable of working in team or individual settings looking to expand experience and grow within a valued company.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Lazy Dog Restaurant & Bar
Thousand Oaks, California
10.2014 - 12.2025
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked.
Customer Service Agent
Southwest Airlines
Sacramento, CA
04.1999 - 05.2013
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Completed order transactions and generated travel documentation and detailed itineraries.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
GED -
Sunset Adult School
Hayward, CA06.1995
Skills
- Food Safety and Sanitation
- Budget Control
- Inventory Control
- Hiring and Recruitment
- Training and Development
- Vendor Relationship Management
- Operations Oversight
Certification
- CA Food Handlers
- CA Serve Safe of Alcohol
Timeline
Restaurant Manager
Lazy Dog Restaurant & Bar
10.2014 - 12.2025
Customer Service Agent
Southwest Airlines
04.1999 - 05.2013
GED -
Sunset Adult School