Anthony Koenig
Blue Island,IL
Summary
Proven retail professional with years of experience in leading teams and enhancing customer service delivery. Skilled in coaching employees to improve performance and resolve customer issues efficiently. Acknowledged for creating supportive team dynamics and consistently achieving high levels of customer satisfaction.
Overview
3
3
years of professional experience
Work History
Department Manager
Menards
Homewood, Illinois
05.2023 - 03.2025
- Supervised daily operations to ensure smooth workflow and efficiency.
- Managed inventory levels and organized stock for optimal accessibility.
- Trained and mentored staff on company policies and customer service standards.
- Implemented effective merchandising strategies to enhance product visibility.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Collaborated with team members to resolve customer inquiries and issues promptly.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Conducted safety inspections to maintain a secure work environment.
- Followed safety protocols and company processes and procedures.
Assistant Manager
Menards
Crestwood, Illinois
04.2022 - 08.2023
- Assisted in managing daily store operations and ensuring customer satisfaction.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated staff schedules and maintained optimal staffing levels throughout the store.
- Trained new team members on store procedures and customer service standards.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Facilitated communication between departments to enhance operational efficiency.
- Coordinated with other departments to ensure smooth flow of operations.
- Implemented merchandising strategies to improve product visibility and sales.
- Supported inventory management by organizing stock and conducting regular audits.
- Monitored compliance with safety regulations and store policies consistently.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Team Member
Menards
Crestwood, Illinois
09.2021 - 04.2022
- Guided customers in locating products, enhancing their shopping experience.
- Collaborated with team members to enhance customer service experiences.
- Restocked shelves promptly to maintain optimal product availability for customers.
- Participated in team meetings to discuss store promotions and updates.
- Supported inventory management by checking stock levels regularly.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Committed to learning necessary skills quickly to improve task performance and support team goals.
- Followed safety procedures while handling tools and equipment on-site.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Education
High School Diploma -
Dwight D Eisenhower High School
Blue Island, IL06-2021
Skills
- Inventory management
- Merchandising strategy
- Staff training
- Training development
- Scheduling coordination
- Employee scheduling
- Customer service excellence
- Customer service
- Vendor relationship management
- Hiring and retention
- Leadership skills
- Problem solving
- Staff development
- Scheduling
Timeline
Department Manager
Menards
05.2023 - 03.2025
Assistant Manager
Menards
04.2022 - 08.2023
Team Member
Menards
09.2021 - 04.2022
High School Diploma -
Dwight D Eisenhower High School