Anthony Kowal
Humboldt,AZ
Summary
Driven by a results-focused approach, I leveraged my exceptional negotiation and interpersonal communication skills at Diamond Resorts to exceed quotas and foster meaningful customer relationships. My strategic planning and organizational abilities led to the development of a training program, significantly enhancing team performance and operational excellence. Dedicated professional with a history of exceeding company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
38
38
years of professional experience
1
1
Certification
Work History
National Director of Sale Quality Assurance
Diamond Resorts
08.2009 - 01.2022
- Visited sites weekly to view service levels and adherence to performance and service standards.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Regional Director of Sales Quality Assurance-West
Diamond Resorts
06.2007 - 08.2009
- Visited sites weekly to view service levels and adherence to performance and service standards.
- Produced reports weekly to analyze job performance against team goals.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Attended weekly meetings to discuss and optimize strategies.
- Represented company at various national and global events.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Quality Assurance Manager
Diamond Resorts
03.2005 - 06.2007
- Responsible for directing and managing the QA Team's processes and performance.
- Hires, trains and coaches QA Team.
- Leads team to continuous achievement and retention and compliance goals.
- Completes monthly performance review for every team member.
Quality Assurance Officer
Diamond Resorts
01.2003 - 03.2005
- Explains contracts to potential customers.
- Provides direct assistance to sales through on site support of owners and members of Diamond Resorts.
- Minimizes loss of sales due to cancellations or later default by providing extensive support to new members in the early phases of ownership.
- Establishes firm customer relationship bonds for continued customer loyalty.
Timeshare Sales Agent
Sunterra Resorts
03.1996 - 01.2000
- Created customer loyalty programs to increase repeat business.
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
- Reached or exceeded sales quotas and preset personal performance goals.
Realtor
Century 21 Metro
02.1995 - 02.1996
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Wrote contracts to outline sales and purchases of properties.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
Outside Sales Representative
CBD Enterprises
10.1988 - 01.1995
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Established new accounts through cold calling and personal visits to potential customers.
Certified Weather Observer
US Air Force
10.1983 - 10.1988
- Interpreted observations from upper atmosphere, land and sea to assess potential storm impacts and precipitation.
- Employed mathematical and physical formulas to help make long- and short-range weather predictions.
- Recorded and analyzed data from worldwide weather stations, satellites, radars and remote sensors.
- Measured factors such as air pressure, temperature, and humidity.
Education
High School Diploma -
Cactus High School
Glendale, AZSkills
- Excellent Communication
- Self Motivation
- Interpersonal Communication
- Organizational Skills
- Relationship Building
- Goal Setting
- Professional Demeanor
- Positive Attitude
- Decision-Making
- Negotiation
- Problem Resolution
- Time management abilities
Affiliations
- National Association of Realtors
- Arizona Association of Realtors
- Prescott Area Association of Realtors
Certification
I have completed the Accredited Buyer's Representative course and I am working on the requirements for certification.
Timeline
National Director of Sale Quality Assurance
Diamond Resorts
08.2009 - 01.2022
Regional Director of Sales Quality Assurance-West
Diamond Resorts
06.2007 - 08.2009
Quality Assurance Manager
Diamond Resorts
03.2005 - 06.2007
Quality Assurance Officer
Diamond Resorts
01.2003 - 03.2005
Timeshare Sales Agent
Sunterra Resorts
03.1996 - 01.2000
Realtor
Century 21 Metro
02.1995 - 02.1996
Outside Sales Representative
CBD Enterprises
10.1988 - 01.1995
Certified Weather Observer
US Air Force
10.1983 - 10.1988
High School Diploma -
Cactus High School
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