Anthony Kretz
Earlsboro,OK
Summary
Enthusiastic Over Night Coach willing to take on any task to help organization's mission succeed. Pleasant, hardworking, and reliable with great interpersonal skills.
Overview
19
19
years of professional experience
Work History
OVERNIGHT COACH
Wal-Mart
Chickasha, OK
09.2006 - Current
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Completed regular cycle counts and inventory audits.
- Managed timely and effective replacement of damaged or missing products.
- Maintained store assets with effective loss prevention strategies.
- Addressed customer complaints and requests by resolution or escalation.
- Hired,Trained and held associates accountable for not meeting metrics
Front End Supervisor
Save A Lot Grocery Store
Shawnee, OK
03.2003 - 09.2006
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained transaction security by verifying payment cards against identification.
Education
Bachelor of Arts - Mass Communication
East Central University
Ada, OK12.2009
Associate of Arts - Business, Marketing And Management
Gordon Cooper Technology Center
Shawnee, OK05.2005
Skills
- Proficient in Microsoft Office
- Product Packaging
- Inventory Recordkeeping
- Stocking and Replenishing
- Cleaning and Sanitizing
- Stockroom Maintenance
- Customer Service
- Motivated Team Player
- Reliable and Responsible
- Safety Procedures
- Customer and Call Response
- Productivity and Time Management
- Attention to Detail
- Verbal and Written Communication
- Microsoft Office
- Order Fulfillment
- Cash Register Operations
- Quality and Defect Control
- Customer Relationships
- Pricing Inquiries and Validation
- Strong Attention to Detail
- Customer-Oriented
- Problem Solving
- Active Listening
- Forklift Operation
- Friendly and Enthusiastic
- Customer-Oriented Mindset
Timeline
OVERNIGHT COACH
Wal-Mart
09.2006 - Current
Front End Supervisor
Save A Lot Grocery Store
03.2003 - 09.2006
Bachelor of Arts - Mass Communication
East Central University
Associate of Arts - Business, Marketing And Management
Gordon Cooper Technology Center