Anthony LaRocca
Chuluota,Florida
Summary
Detail-oriented and customer-focused professional with experience in financial records, document review, data entry, customer service, and transaction processing. Proven ability to maintain accuracy, handle confidential information, follow established policies and procedures, and resolve issues effectively in fast-paced environments. Strong communicator with excellent organizational, problem-solving, and time-management skills, seeking to bring a dependable and service-oriented approach to a Universal Bank Teller position.
Overview
14
14
years of professional experience
Work History
Beer Beer Technician
A Head For Profits
02.2026 - Current
- Managed daily service route across multiple customer accounts, ensuring timely responses to service needs and enhancing overall customer satisfaction.
- Built and maintained positive customer relationships through effective communication and reliable service, fostering customer loyalty and retention.
- Prioritized multiple tasks and adjusted schedules to respond to customer needs while maintaining efficiency and service quality.
- Prioritized multiple tasks and adjusted schedules as needed to respond to customer needs while maintaining efficiency and service quality.
- Handled customer inquiries and service needs with professionalism, leveraging strong communication and problem-solving skills to resolve issues quickly and enhance customer experience.
Manager
Tijuana Flats
11.2023 - 02.2026
- Managed opening and closing procedures, ensuring daily operations were organized, accurate, and prepared to run efficiently.
- Delivered exceptional customer service by addressing customer needs, resolving concerns, and creating positive experiences in a professional environment.
- Applied strong problem-solving and critical-thinking skills to resolve customer and operational issues quickly and effectively in fast-paced situations.
- Processed financial transactions accurately while maintaining detailed records and demonstrating a high level of accountability and attention to detail.
- Maintained professionalism and composure while handling customer requests, resolving discrepancies, and balancing multiple priorities.
Elevator Modernization Assistant
Oracle Elevator
08.2021 - 11.2023
- Supported technicians with repair and modernization projects, demonstrating reliability, attention to detail, and the ability to follow established procedures.
- Followed safety protocols and operational guidelines while maintaining a high level of professionalism and consistency.
- Maintained accountability for tools, equipment, and supplies, ensuring items were properly tracked, organized, and kept in working condition.
- Applied strong critical-thinking and problem-solving skills to identify and resolve issues while remaining composed in high-pressure situations.
- Worked effectively as part of a team, adapting to changing priorities while maintaining quality and efficiency.
Credit Processer
Credit Solutions Plus
08.2017 - 08.2021
- Reviewed credit reports and financial account information to identify and accurately document negative accounts and reported charges.
- Conducted detailed research of credit reports and internal documentation to verify information and maintain a high level of accuracy.
- Reviewed incoming documents for completeness and accuracy, identifying discrepancies and potential issues for further review.
- Handled sensitive financial and personal information with strict confidentiality, professionalism, and discretion.
- Maintained organized and accurate records while managing detailed information and meeting established quality standards.
Production Worker
Hayman Safe Co
01.2015 - 07.2017
- Troubleshot equipment issues, identified problems, and communicated findings to supervisors to support timely and effective resolutions.
- Maintained accurate daily production records and logs, demonstrating strong attention to detail and accountability.
- Managed multiple work orders and deadlines while ensuring products were completed and packaged according to established requirements.
- Organized project materials and components according to workflow, maintaining an efficient and orderly work environment.
- Followed established procedures and quality standards while balancing multiple priorities in a fast-paced environment.
Cook / Trainer
Tijuana Flats
06.2012 - 01.2015
- Maintained consistent quality and accuracy while completing daily responsibilities in a fast-paced environment.
- Trained and onboarded new employees, providing guidance and support to ensure staff understood procedures and performance expectations.
- Ensured team members followed company policies, procedures, and established standards consistently.
- Delegated tasks effectively based on priorities, workload, and team needs to maintain efficient daily operations.
- Supported team performance by providing clear direction, addressing issues, and promoting a professional and collaborative work environment.
Education
Bachelor of Science - Cyber Security
Seminole State College of Florida
Sanford, FL06-2028
Bachelor of Arts - Hospitality
University of Central Florida
Orlando, FLAssociate of Arts - Gender Studies
Seminole State College of Florida
Sanford, FL06-2014
High School Diploma -
Hagert High School
05-2012
Skills
- Customer Service & Client Support
- Financial Records & Documentation
- Data Entry & Recordkeeping
- Accuracy & Attention to Detail
- Confidential Information Handling
- Problem-Solving & Critical Thinking
- Strong Verbal & Written Communication
- Transaction & Document Accuracy
- Time Management & Organization
- Policy & Procedure Compliance
- Team Collaboration & Training
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Computer & Office Equipment Proficiency
- Technical Troubleshooting & User Support
- Basic System & Account Support
Timeline
Beer Beer Technician
A Head For Profits
02.2026 - Current
Manager
Tijuana Flats
11.2023 - 02.2026
Elevator Modernization Assistant
Oracle Elevator
08.2021 - 11.2023
Credit Processer
Credit Solutions Plus
08.2017 - 08.2021
Production Worker
Hayman Safe Co
01.2015 - 07.2017
Cook / Trainer
Tijuana Flats
06.2012 - 01.2015
Bachelor of Arts - Hospitality
University of Central Florida
Bachelor of Science - Cyber Security
Seminole State College of Florida
Associate of Arts - Gender Studies
Seminole State College of Florida
High School Diploma -
Hagert High School