Anthony Lemus
College Park,MD
Summary
Detail-oriented professional with extensive experience in customer service and front desk operations. Skilled in payment processing, reservations management, and employee training, ensuring efficient resolution of customer complaints. Strong multitasking and problem-solving abilities, combined with solid computer skills and phone etiquette, facilitate a smooth transition into Warehouse Associate role, emphasizing organizational skills and attention to detail.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Hilton Garden Inn Hotel
Silver Spring, Maryland
04.2024 - Current
- Greeted guests upon arrival and provided excellent customer service.
- Responded to incoming phone calls to assist customers., booked reservations, and responded to inquiries from customers.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Trained newly hired employees on front desk procedures and business operations.
Guest Service Associate
Cherry Hill park
College Park, MD
03.2022 - 11.2024
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Resolved any customer complaints or issues professionally and efficiently.
- Answered calls, emails, and front desk requests.
- Answered incoming calls from potential customers to answer questions about amenities, rates, availability.
Education
John F Kennedy High School
Silver Spring, MDSkills
- Reservation management
- Payment processing
- Front desk operations
- Property management system
- Customer service
- Complaint resolution
- Problem resolution
- Problem solving
- Employee training
- Phone etiquette
- Multitasking
- Computer skills
Timeline
Front Desk Associate
Hilton Garden Inn Hotel
04.2024 - Current
Guest Service Associate
Cherry Hill park
03.2022 - 11.2024
John F Kennedy High School