Anthony Lenio
Greensboro,NC
Summary
Exceptionally friendly Head Server with significant track record of creating excellent service environments. Maintain loyal customer base by building personal relationships with guests. Systematically train and support servers every day to maximize team success. Professional in explaining specials to customers and upselling desserts and specialty drinks. Known for excellence in Bartending. Dedicated to providing elevated service and providing unforgettable guest experiences in both dining and bar areas. Creative floor leader offering experience providing service to large numbers of dinner guests from fast-casual restaurants to intimate dining experiences for fine dining customers.
Overview
6
6
years of professional experience
Work History
Head Server, Bartender
Harper's Restaurant
02.2022 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions, making recommendations upon request, sharing knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Provided support to management in development and implementation of new policies and procedures, ensuring consistency in service standards across team.
- Carried out complete opening, closing and shift change duties which facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members to keep restaurant working efficiently and teams ready to meet customer needs daily.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism demonstrating high levels of initiative and creativity while tackling difficult tasks.
- Used knowledge of beer, wine and spirits to make informed recommendations to customers to prepare custom drink orders by accurately measuring and mixing house ingredients.
- Maintained impeccably clean, attractive and well-stocked bar area.
Produce Sales Floor Associate
Walmart
07.2020 - 11.2022
- Assisted in daily restocking of produce items, guaranteeing fresh and high-quality products at all times.
- Monitored quality control measures within department by conducting regular inspections of products on display and in storage areas.
- Maintained clean and organized sales floor, ensuring attractive shopping environment for customers by providing prompt and knowledgeable assistance with produce selection and price confirmation when needed.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Food Waiter
Cheddar's Scratch Kitchen
03.2019 - 08.2019
- Developed strong rapport with regular patrons by remembering personal preferences and engaging in genuine conversation when appropriate.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers regarding both food quality and level of service provided.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained impeccable restaurant cleanliness, ensuring comfortable and inviting dining atmosphere for guests.
Education
Bachelor of Arts - Theater Arts
University of North Carolina At Greensboro
Greensboro, NCSkills
- Menu Memorization
- Tableside Service
- Exceptional Communication
- High Energy and Stamina
- Specials Promotion and Upselling
- Warm and Friendly
- Server Support
- Staff Training
- Adaptable and Flexible
- Conflict and Complaint Resolution
- Sales Expertise
- Order Accuracy
Timeline
Head Server, Bartender
Harper's Restaurant
02.2022 - Current
Produce Sales Floor Associate
Walmart
07.2020 - 11.2022
Food Waiter
Cheddar's Scratch Kitchen
03.2019 - 08.2019
Bachelor of Arts - Theater Arts
University of North Carolina At Greensboro
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