Christina Graves
Pensacola,FL
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
3
3
years of professional experience
Work History
Server/Head Bartender
Chilis's Bar and Grill
Crestview, FL
06.2024 - Current
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Garnished dishes and beverages to serve visually appealing menu items.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained records of transactions made during shift as required by law or company policy.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Explained menu items, describing ingredients and cooking methods upon request.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Prepared checks, itemizing total meal costs and taxes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Followed health safety guidelines when preparing and serving food products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
Server
Fatboys.
Crestview, FL
09.2023 - 06.2024
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Garnished dishes and beverages to serve visually appealing menu items.
- Provided exceptional service to high volume of daily customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Prepared checks, itemizing total meal costs and taxes.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Upheld high standards of sanitation in accordance with health department regulations.
Host/expo
The Heights.
Crestview, FL
09.2022 - 07.2023
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Served as point-of-contact for resolving guest complaints or special requests.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Inspected dining and serving areas for cleanliness and proper setup.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Informed patrons of specialties and features.
- Answered phones promptly to record and confirm reservations.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Greeted customers, answered questions and recommended specials to increase profits.
Expo
Johnny o’quiglys
Crestview, FL
12.2021 - 09.2022
- Facilitated the replenishment of supplies in the expo area to avoid service interruptions.
- Delivered crucial safety information to patrons and checked machinery before starting rides.
- Provided support to the kitchen and dining staff during peak service times to maintain service flow.
- Maintained clear communication between kitchen staff and servers to manage order accuracy and efficiency.
- Prioritized and organized food orders by table and server to streamline service.
- Ensured all special requests from customers were accurately communicated and fulfilled.
- Maintained a neat and organized work area throughout each event.
Host
Johnny o’quiglys
Crestview, FL
11.2021 - 09.2022
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Greeted customers, answered questions and recommended specials to increase profits.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Managed incoming calls during busy shifts.
Education
Ph.D. - Forensic Psychology
The University of West Florida
Pensacola, FLSkills
- Table resetting
- Food inspection
- Team member support
- Order delivery practices
- Daily specials memorization
- Multitasking and organization
- Sales techniques
- Quality control
- Dining customer service
- Positive guest interactions
- Strong work ethic
- Tableside etiquette
- Performance improvement
- Hospitality service expertise
- POS operation
- Order accuracy
- Memory retention
- Menu memorization
- Calm demeanor
- Cash handling
- Cleanliness standards
- Exceptional customer service
- Price memorization
- Customer service
- Guest engagement
- Professional appearance
- Table bussing
- Table setting knowledge
Timeline
Server/Head Bartender
Chilis's Bar and Grill
06.2024 - Current
Server
Fatboys.
09.2023 - 06.2024
Host/expo
The Heights.
09.2022 - 07.2023
Expo
Johnny o’quiglys
12.2021 - 09.2022
Host
Johnny o’quiglys
11.2021 - 09.2022
Ph.D. - Forensic Psychology
The University of West Florida