Anthony Lentzakis
Palm Springs,CA
Summary
Customer Support Advocate with 3+ years of experience supporting a global online education platform across email, SMS, and live chat. Skilled in handling high volumes of customer inquiries, maintaining accurate CRM records, and resolving account, billing, and access-related issues. Known for clear communication, strong problem-solving, and delivering reliable, high-quality customer experiences in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Airbnb Host
Short Term Rental Owner
09.2024 - Current
- Managed full operation of a short-term rental property, including listing setup and optimization
- Handled guest communication from booking through check-out, ensuring a smooth experience
- Set pricing strategy and maintained calendar availability
- Coordinated cleaning, turnovers, and property readiness
- Addressed guest issues and inquiries promptly to maintain positive reviews
- Maintained consistent guest satisfaction and property performance
Customer Support Advocate
Tailopez.com
Remote
01.2023 - 02.2026
- Managed daily customer support across email, SMS, and live chat channels
- Handled high-volume inquiries while maintaining response quality and accuracy
- Resolved issues related to billing, account access, and program participation
- Used CRM systems to track customer activity, purchases, and support history
- Maintained accurate and up-to-date customer records
- Supported customers in community channels (WhatsApp groups, program environments)
- Assisted with coordination of online programs and weekly coaching calls
- Utilized tools including Zendesk, Olark (live chat), and internal CRM systems
Hotel Receptionist
Dyo Suites
Rethymno, Crete
02.2020 - 01.2023
- Managed front desk operations and supported daily guest services
- Handled guest inquiries via email and in person, including reservations and general requests
- Assisted with check-ins and check-outs and ensured accurate guest information
- Responded to booking inquiries and supported basic reservation management
- Addressed guest issues and requests promptly to ensure a smooth stay
- Coordinated with housekeeping and staff to maintain room readiness
- Maintained clear communication and organization in a fast-paced environment
Education
GED -
Selc Career College
Vancouver, WA10.2019
Skills
- Customer Support (Email, Chat, SMS)
- CRM & Ticketing Systems (Zendesk, Internal CRM)
- High-Volume Ticket Handling
- Conflict Resolution & De-escalation
- Clear Written Communication
- Customer Experience (CX)
Certification
Customer service mastery - Coursera
Timeline
Airbnb Host
Short Term Rental Owner
09.2024 - Current
Customer Support Advocate
Tailopez.com
01.2023 - 02.2026
Hotel Receptionist
Dyo Suites
02.2020 - 01.2023
GED -
Selc Career College