Tire Center Manager RTM ClerkCustomer Service ManagerTeam Leader ManagerCEO
Work Type
Consulting
Location Preference
RemoteHybrid
Location:
Troutman, NC
Open to relocation:
Yes
Minimum Desired Compensation
$145000/yr
Important To Me
Work-life balanceCompany CultureWork from home optionHealthcare benefits
27
years of professional experience
Dynamic leader with extensive experience at Costco, excelling in strategic partnerships and operational efficiency. Proven track record in enhancing customer satisfaction through innovative initiatives and exceptional service. Proficient in Microsoft Office and data entry, while fostering a culture of accountability and performance excellence among teams.
Work History
President/CEO
11 Years 3 Months
Fruit Inc Llc | 05.2015 - Current
Developed strategic partnerships to expand market reach and enhance brand visibility.
Led cross-functional teams to implement innovative product development initiatives.
Oversaw financial planning and budget management to ensure operational efficiency.
Directed organizational strategy, aligning company goals with industry trends and customer needs.
Analyzed market data to inform decision-making and guide long-term business strategies.
Mentored senior leadership team, fostering a culture of accountability and performance excellence.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
Tire Center Manager
6 Years 6 Months
Costco | 06.2006 - 12.2012
Managed tire installation and maintenance, maintaining strict adherence to safety standards.
Trained team members on best practices for tire servicing and customer interactions.
Managed inventory levels, coordinating timely restocking of tire products and supplies.
Implemented process improvements that enhanced workflow efficiency in the Tire Center.
Oversaw daily operations, maintaining high standards of service quality and customer satisfaction.
Developed training materials to enhance staff knowledge on tire products and services.
Collaborated with store management to develop sales strategies that increased overall revenue for the tire center department.
Assessed team member performance, providing actionable feedback and administering coaching for behavior and performance concerns to facilitate improvement.
Implemented safety protocols and procedures, reducing workplace injuries and maintaining a secure environment for employees.
Managed scheduling for staff to ensure adequate coverage during peak hours, optimizing team productivity while minimizing labor costs.
Addressed customer concerns promptly and professionally, fostering trust and loyalty among clients.
Increased overall customer satisfaction by implementing efficient tire center operations and providing exceptional service.
RTM Clerk
6 Years 4 Months
Costco | 02.2000 - 06.2006
Developed strategic partnerships to expand market reach and enhance brand visibility.
Led cross-functional teams to implement innovative product development initiatives.
Oversaw financial planning and budget management to ensure operational efficiency.
Directed organizational strategy, aligning company goals with industry trends and customer needs.
Analyzed market data to inform decision-making and guide long-term business strategies.
Mentored senior leadership team, fostering a culture of accountability and performance excellence.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Increased customer satisfaction through continuous improvement initiatives and excellent customer service.