Anthony Lombardi
Goodyear,AZ
Summary
Results-driven professional with 24 years of experience in customer service, conflict resolution, and diverse leadership roles such as sales executive, security director, law enforcement, and search and rescue coordinator. Proven track record in managing teams, improving operations, and ensuring customer satisfaction. Transitioned seamlessly from government service to the corporate sector, applying a unique skill set to tackle challenges.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Quality Assurance Lead
Prevent Advisors
10.2023 - Current
- Plan, execute, and oversee inspection and testing of sports arenas and venues to ensure standard quality and compliance.
- Track, manage, and disseminate relevant information collected from Quality Assurance Team members.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Write concise and accurate reports on all site visit activities.
Technology Business Consultant
Konica Minolta Business Solutions
07.2023 - Current
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Developed business strategies for clients, streamlining processes, increasing revenue, and maximizing efficiency.
- Established new client relationships through effective outbound and in-person communication.
- Evaluated situations and delivered targeted solutions using various tools and resources utilizing conflict resolution.
- Optimized supply chain management processes for improved efficiency, resulting in reduced lead times and increased inventory turnover ratio.
Marine Interdiction Agent
U.S; Customs And Border Protection
07.2020 - 02.2023
- Maintained customer satisfaction by addressing up to 5 ongoing threats related to smuggling and resolving concerns.
- Developed relationships with multiple local, state, and federal entities to optimize mission readiness.
- Oversaw strategic placement of surface and aviation assets to maximize efficiency.
Deputy Sheriff
Okaloosa County Sheriff's Office
02.2000 - 05.2020
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Implemented community policing initiatives to strengthen relationships with local citizens.
- Oversaw security for businesses and responded to emergency calls.
Emergency Operations Center Supervisor
United States Coast Guard
10.1999 - 02.2020
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Security Officer/Manager responsible for establishing, implementing, and responding to security incidents.
- Conducted vulnerability and risk assessments at federal installations.
- Led law enforcement and intelligence efforts focused on counter-drug and alien migration interdiction.
Education
Bachelor of Arts - General Studies
Southern New Hampshire University
Hooksett, NH05.2016
Skills
- QA
- Decision-Making
- Penetration Testing
- Analytical and Critical Thinking
- Strong Problem Solver
- Security testing knowledge
- Strategic Decision-Making
- Goal-Oriented
- Operations Management
- Policy Enforcement
- Improvement plan knowledge
- Organizational Skills
Accomplishments
- Exceeded quota in first year of business-to-business direct sales.
- Completed security/threat assessments of over 150 federal installations.
- Rescued over 500 distressed migrants at sea in 2022.
- Saved 67 lives and over $1,000,000 in property recovered in 2019.
- Created a reporting system adopted by the Navy's Fifth Fleet Central Command in 2015.
Certification
- Florida Department of Law Enforcement (FDLE) Certification (02-2020)
- Merchant Mariner Credential (05-2019)
Timeline
Quality Assurance Lead
Prevent Advisors
10.2023 - Current
Technology Business Consultant
Konica Minolta Business Solutions
07.2023 - Current
Marine Interdiction Agent
U.S; Customs And Border Protection
07.2020 - 02.2023
Deputy Sheriff
Okaloosa County Sheriff's Office
02.2000 - 05.2020
Emergency Operations Center Supervisor
United States Coast Guard
10.1999 - 02.2020
Bachelor of Arts - General Studies
Southern New Hampshire University