Catherine Jones
Dallas,TX
Summary
Experienced professional demonstrating essential leadership with strong interpersonal skills. Possesses keen analytical and negotiation skills critical for cross-functional teamwork and business management.
Overview
13
13
years of professional experience
Work History
Quality Assurance Lead
Spectrum VoIP
Irving, TX
05.2018 - Current
- Listen and review pending calls to ensure that they meet all Quality Assurance requirements.
- Enter all appointments set by sales agents into HubSpot.
- Reschedule daily appointments with outside sales representatives.
- Generated daily reports using Excel to use as visuals during issue resolution.
- Provided training on quality assurance principles and techniques to personnel in all departments.
- Created reports summarizing all daily numbers.
Collections Representative II
Southwest Credit Systems
Carrollton, TX
09.2014 - 05.2018
- Contacted customers to discuss and resolve past due accounts.
- Analyzed customer financial statements to determine payment plans.
- Negotiated repayment terms with customers in accordance with company policy.
- Monitored delinquent accounts for timely payment resolution.
- Processed payments received by mail, phone or online transactions.
- Collaborated with other departments to resolve disputes in a timely manner.
- Responded promptly to customer inquiries regarding their account's status.
Debt Recovery Specialist
CMI Group
Carrollton, TX
07.2011 - 08.2014
- Conducted outbound calls, emails, and letters to customers with overdue payments.
- Negotiated payment plans with customers in order to collect delinquent debts.
- Performed skip tracing techniques to locate missing or hard-to-find customers.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
Education
High School Diploma -
Lancaster High School
Lancaster, TX05-2006
Skills
- Strategic Decision-Making
- QA
- Decision-Making
- Collaborative Team Player
- Attention to Detail
- Workload Management
- Active Listening
- Professionalism
- Self Motivation
Timeline
Quality Assurance Lead
Spectrum VoIP
05.2018 - Current
Collections Representative II
Southwest Credit Systems
09.2014 - 05.2018
Debt Recovery Specialist
CMI Group
07.2011 - 08.2014
High School Diploma -
Lancaster High School
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