Anthony Lopez
Elk Grove
Summary
Patient Care Specialist with excellent active listening and multitasking talents. Gifted in carefully observing others' signals and providing effective resolutions. Cheerful, observant, and completely dedicated to valuing the organization and its customers.
Overview
24
24
years of professional experience
1992
1992
years of post-secondary education
Work History
Service Care Specialist
Hillyard Inc
Sacramento
10.2020 - 11.2025
- Assisted customers with product selection and usage guidance.
- Conducted thorough assessments of customer needs and preferences.
- Developed personalized care plans, (P.M.) for individual customers.
- Collaborated with team members to improve service delivery processes.
- Coordinated communication between customers, supervisors and various service departments.
F.C. Associate
Amazon
Sacramento
03.2018 - 10.2020
- Operated warehouse equipment to facilitate efficient order processing.
- Collaborated with team members to streamline shipping and receiving operations.
- Managed inventory levels to ensure stock availability and accuracy.
- Maintained cleanliness and organization of warehouse spaces for safety compliance.
- Assisted in training new associates on operational procedures and safety protocols.
- Monitored product quality during packing processes to prevent errors.
Correctional Officer
California Health Care Facility
Stockton
07.2013 - 03.2017
- Supervised inmate activities to ensure safety and compliance with facility rules.
- Conducted regular inspections of housing units and common areas for security breaches.
- Managed intake procedures for new inmates, including processing and orientation.
- Collaborated with healthcare staff to address inmate medical needs and emergencies.
- Maintained accurate records of inmate behavior and incident reports for review.
Correctional Officer
San Quentin State Prison
San Quentin
10.2001 - 06.2013
- Supervised inmate activities to ensure safety and compliance with facility rules.
- Conducted regular inspections of housing units and common areas for security breaches.
- Managed intake procedures for new inmates, including processing and orientation.
- Trained new officers on safety protocols and operational procedures within the facility.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
Education
C.K. McClatchy High School
Sacramento, CASkills
- Customer relationship management
- Personalized care planning
- Need assessment
- Care coordination
- Problem solving
- Time management
- Software system skills
- Care plan management
- Effective communication
Timeline
Service Care Specialist
Hillyard Inc
10.2020 - 11.2025
F.C. Associate
Amazon
03.2018 - 10.2020
Correctional Officer
California Health Care Facility
07.2013 - 03.2017
Correctional Officer
San Quentin State Prison
10.2001 - 06.2013
C.K. McClatchy High School