Bambi Morneau
HOLLIS CENTER,ME
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in pet care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist and Pet Care
Pawz And Clawz Petz
10.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Provided primary customer support to internal and external customers.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
High School Diploma -
Scarborough High School
Scarborough, ME06.1973
Skills
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Office Supplies and Inventory
- Special Requests
- Ability to Work Independently
- Excellent Written and Oral Communication
- Customer Service and Assistance
- Customer Relationship Management
- Cash Register Operations
- Good Communication Skills
- Creative Solutions
- Sales and Upselling
- Problem Resolution
- Customer Relations
- Understanding Customer Needs
- Conflict Mediation
- Administrative and Office Support
- Telephone Etiquette
- Customer Service
Horses. dogs and watching my granddaughter dirt bike racing and spending time with family.
My son and I showed horses for years very succesfully. I have 7 dogs whom I love very much! We enjoy walking trails with them and training . Our granddaughter races dirt bikes locally and out of state which enjoy watching ( sometimes holding our breath and crossing our fingers the whole time).
Timeline
Customer Service Specialist and Pet Care
Pawz And Clawz Petz
10.2021 - Current
High School Diploma -
Scarborough High School
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