Karli Grimes
Conway,WA
Summary
Dynamic and dedicated professional with a strong background in customer service at PetSmart Charities. Proven ability in complaint handling and problem resolution, enhancing customer satisfaction. Skilled in time management and multitasking, ensuring efficient operations. Committed to educating pet owners and fostering a collaborative team environment.
Customer service professional with proven expertise in resolving issues and enhancing client satisfaction. Strong focus on team collaboration, flexibility with changing needs, and delivering results that drive business success. Adept at communication, problem-solving, and building positive relationships with customers. Reliable and adaptable, ensuring seamless operations and high-quality service.
Overview
5
5
years of professional experience
Work History
I Am a Pet Care and Customer Specialist.
PetSmart Charities
11.2023 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Educated pet owners on responsible pet care and adoption processes.
- Assisted in managing daily operational tasks to ensure a smooth workflow.
- Collaborated with team members to enhance customer satisfaction through effective communication.
Dog Bather
Love My Dog Resort And Spa
08.2022 - 10.2024
- Performed thorough bathing of dogs, ensuring cleanliness and comfort.
- Utilized specialized equipment and products for effective coat cleaning and maintenance.
- Assisted in managing dog behavior during baths, promoting a calm environment.
- Maintained cleanliness of grooming area, adhering to safety and hygiene standards.
Server Shift Leader
Harold Seltzer's Steakhouse
03.2022 - 09.2024
- Supervised shift operations, ensuring efficient workflow and high service standards.
- Trained and mentored new servers, fostering a collaborative team environment.
- Managed customer inquiries and resolved issues to enhance guest satisfaction.
- Coordinated staff schedules, optimizing coverage during peak hours for operational efficiency.
Server
Olive Garden
06.2020 - 11.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation processes, minimizing wait times.
Education
No Degree - Sonography
Horry Georgetown Technical College
Conway, SC06-2028
High School Diploma -
Carolina Forest Highschool
Myrtle Beach, SC06-2020
Skills
- Complaint handling
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Active listening
- Adaptability and flexibility
- Money handling
- Problem resolution
- Professional telephone demeanor
Timeline
I Am a Pet Care and Customer Specialist.
PetSmart Charities
11.2023 - Current
Dog Bather
Love My Dog Resort And Spa
08.2022 - 10.2024
Server Shift Leader
Harold Seltzer's Steakhouse
03.2022 - 09.2024
Server
Olive Garden
06.2020 - 11.2021
No Degree - Sonography
Horry Georgetown Technical College
High School Diploma -
Carolina Forest Highschool