Anthony Lord
Conyers,GA
Summary
Dynamic and dedicated professional with extensive experience at Zaxbys and Panera Bread, excelling in customer service and team collaboration. Recognized for resolving customer complaints effectively, enhancing satisfaction, and mentoring new staff. Proficient in point-of-sale systems, demonstrating integrity and a strong work ethic to drive repeat business and achieve sales targets.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Sheet Metal Apprentice
Ellison manufacturing
06.2025 - 11.2025
- Fabricated and assembled sheet metal components using hand tools and machinery.
- Interpreted blueprints and technical drawings to ensure accurate dimensions and specifications.
- Assisted in welding operations to join metal parts securely, maintaining quality standards.
- Performed routine maintenance on tools and equipment to ensure optimal performance.
- Conducted inspections of finished products for compliance with safety regulations and quality standards.
- Demonstrated adaptability by working effectively under diverse weather conditions at both indoor and outdoor job sites.
Cashier/Cook
Zaxbys
Conyers, Georgia
09.2022 - 05.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided friendly, prompt service to enhance customer satisfaction and loyalty.
- Maintained clean and organized checkout area to ensure a pleasant shopping experience.
- Assisted customers with product inquiries, promoting store offerings effectively.
- Handled cash, credit, and gift card transactions while adhering to security protocols.
- Collaborated with team members to manage inventory levels at the register effectively.
- Resolved customer complaints professionally, ensuring positive interactions and repeat business.
- Participated in training sessions for new cashiers, sharing knowledge of operational procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Panera Bread
Conyers, Georgia
10.2021 - 03.2022
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Rockdale County High School
Conyers, GACertificate - Combination Welding - Combination Welding
Aviation Institute of Maintenance,
Maintenance, Duluth, Georgia05-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Customer service excellence
Timeline
Sheet Metal Apprentice
Ellison manufacturing
06.2025 - 11.2025
Cashier/Cook
Zaxbys
09.2022 - 05.2025
Cashier
Panera Bread
10.2021 - 03.2022
High School Diploma -
Rockdale County High School
Certificate - Combination Welding - Combination Welding
Aviation Institute of Maintenance,