Anthony Lux
New Britain,CT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager of Softlines
Dick's Sporting Goods, Inc
05.2023 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Interim Store Manageer
Dick's Sporting Goods, Inc
02.2023 - 05.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Assistant Store Manager of Hardlines
Dick Sporting Goods
06.2022 - 02.2023
- Created and maintained safe and secure work environments for employees.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Store Manager
Dick's Sporting Goods, Inc
02.2017 - 05.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Interacted well with customers to build connections and nurture relationships.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
High School Diploma -
New Britain High School
New Britain, CT06.2005
Skills
- Strategic Business Initiatives
- Store Audits
- Sales Activities
- Operational Standards
- Store Presentation
- Customer Engagement
- Motivational Leadership
- Corrective Actions
- Manage Employees
Timeline
Assistant Store Manager of Softlines
Dick's Sporting Goods, Inc
05.2023 - Current
Interim Store Manageer
Dick's Sporting Goods, Inc
02.2023 - 05.2023
Assistant Store Manager of Hardlines
Dick Sporting Goods
06.2022 - 02.2023
Store Manager
Dick's Sporting Goods, Inc
02.2017 - 05.2022
High School Diploma -
New Britain High School