Open To Work
Anthony Martello
Summary
Compassionate Care Manager known for high productivity and efficient task completion. Possess specialized skills in patient advocacy, care coordination, and resource management. Excel in communication, empathy, and problem-solving, ensuring exceptional care delivery and client satisfaction.
Overview
2
2
year of professional experience
Work History
Enhanced Care Manager
Oversight MD Inc
Milpitas
01.2025 - Current
- Coordinated care plans for patients with chronic health conditions.
- Collaborated with healthcare providers to ensure comprehensive patient support.
- Facilitated communication between patients and medical teams for effective care delivery.
- Monitored patient progress and adjusted care plans as needed.
- Assisted patients in navigating healthcare resources and services available to them.
- Educated patients on treatment options and self-management strategies.
- Documented patient interactions and care activities in the electronic health record system.
- Ensured that all documentation is completed accurately according to state regulations.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Facilitated the coordination of medical appointments and transportation for clients when needed.
- Provided crisis intervention services to clients when necessary.
- Participated in team meetings with other staff members to discuss case management issues.
- Assisted clients in developing and achieving short-term and long-term goals.
- Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
- Attended and actively participated in meetings to provide and receive information on patient progression.
- Offered emotional support to help patients cope with stressors associated with their illness or disability.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Served as a liaison between clients' families and community agencies providing services to them.
- Educated family members about patient's condition, treatments and available resources.
- Assisted with meal planning to meet nutritional plans.
- Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
- Arranged referrals for additional services such as housing assistance or financial aid programs when needed.
- Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
- Promoted integrations of long-term services and support to enhance continuity of care.
- Used motivational interviewing to educate, support and motivate change.
- Evaluated potential living arrangements for clients including independent living facilities or supervised residential settings.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Audited charts to drive accurate and thorough documentation, supporting reimbursement of services rendered.
- Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
- Participated in continuing education courses related to mental health topics.
- Developed service plans based on assessment findings; monitored effectiveness of plans regularly.
- Provided crisis intervention services as needed, ensuring client safety and access to appropriate resources.
- Developed and maintained positive relationships with clients, families, and healthcare providers to support integrated care.
- Implemented strategies to improve client engagement and adherence to care plans.
- Monitored and evaluated the effectiveness of care plans, making adjustments as necessary to meet clients' evolving needs.
- Conducted regular follow-up with clients to assess satisfaction with services and identify any unmet needs.
- Managed caseloads effectively, prioritizing needs and ensuring timely access to necessary services.
- Collaborated with community resources to facilitate referrals and access to additional services for clients.
- Ensured compliance with all federal, state, and local regulations governing client care and privacy.
- Utilized technology and healthcare information systems to streamline care coordination and documentation processes.
- Utilized evidence-based practices to guide decision-making and care planning processes.
- Prepared and submitted reports on client outcomes and service utilization to management and funding sources.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Maintained records management system to process personnel information and produce reports.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Education
Milpitas GED Test Center
Milpitas, CASkills
- Care coordination
- Patient education
- Crisis intervention
- Client relationship management
- Community resource collaboration
- Healthcare compliance
- Progress monitoring
- Effective communication
- Team collaboration
- Problem solving
- Time management
- Emotional support
- ADL support
- Care transitions
- Medication reviews
- Technology proficiency
- Care oversight
- Client assessment
- Case assessments
- Resource utilization
- Outcome assessment
- Vital sign monitoring
- Workflow coordination
- Quality improvement
- Discharge planning
- Policy adherence
- Service coordination
- Patient & family support
- Referral management
- Long-term care coordination
- Care planning
- Healthcare
- Continuous improvement
Timeline
Enhanced Care Manager
Oversight MD Inc
01.2025 - Current
Milpitas GED Test Center