Flor Estrada
El Monte,CA
Summary
To obtain a position as a Certified Phlebotomist Technician 1 where I can utilize my experience, skills and training. Experienced case manager who excels at relationship building, knowledgeable in providing friendly through customer service to patients, Providers, families and fellow professionals. Skilled at problem solving and conflict resolution and able to help encourage teamwork. Able to network with public organizations and business to create successful partnership. Adept at handling confidential and or sensitive information.
Overview
21
21
years of professional experience
Work History
Enhanced Care Manager
Via Care Community Health Center
Bellflower, CA
08.2020 - Current
- Creating and updating personalized comprehensive assessments and care plans for patients
- Collaborating with patients' families, friends, and social support in developing treatment plans
- Identifying and recruiting high-quality healthcare providers
- Interacting with healthcare providers and specialty doctors to facilitate patients' treatments
- Ensuring patients’ treatment requirements are met and creating a list of community resources for them.
Phlebotomy/ LAB Assistance
Kaiser Permanente
West Los Angeles, CA
11.2016 - 01.2017
- INPUTING COMPUTERIZED INSURANCE DATA, STOCK ROOM WITH LABORATORY SUPPLIES, MAITAIN A SAFE CLEAN WORK AREA, PROCESS AND SPIN BLOOD, PEPARE SPECIMEN and Microplate FOR THE LAB TECHNICIANS, PREFORM, VENIPUNCTURE; BUTTERFLIES AND SYRINGES ON ADULTS, ELDERLY, CHILDREN
PHLEBOTOMIST/ACCESSION
BEVERLY HOSPITAL
Montebello, CA
11.2012 - 10.2016
- ASSISTING CLS, PROCESSING BLOOD, ANSWERING PHONE, PREPARING SPECIMEN TO SEND OUT, DREW BLOOD FROM PATIENTS: E.R., TELEMENTRY, ICU, MED SURGE, OUT PATIENT TOWERS, L&D, O.B., PEDIATRICS
PHLEBOTOMIST
QUEST DIAGNOSTICS
WHITTIER, CA
12.2008 - 11.2012
- INPUTING COMPUTERIZED INSURANCE DATA, STOCK ROOM WITH LABORATORY SUPPLIES, MAITAIN A SAFE CLEAN WORK AREA, PROCESS AND SPIN BLOOD, PEPARE SPECIMEN FOR THE LAB TECHNICIANS, PREFORM VENIPUNCTURE; BUTTERFLIES AND SYRINGES ON ADULTS, ELDERLY, CHILDREN
SALES ASSOCIATE
FOREVER 21
Cerritos, CA
11.2005 - 01.2006
- CUSTOMER SERVICE, ASSITED CUSTOMER WITH MERCHANDISE AND SALES PROMOTION
RECEPTIONIST
LEE PHARMACUETICAL
El Monte, CA
06.2003 - 10.2003
- ANSWERING PHONES, FILE PAPER WORK, CHECK ORDERS FROM COPUTER COMING IN AND GOING OUT.
Education
CERTIFIED PHLEBOTOMIST TECHNICIAN 1 00030108 -
UNIVERSAL SCHOOL & COLLEGES OF HEALTH & HUMAN SERVICES
01.2008
GED -
CENTURY HIGH
01.2008
Skills
- MEDICAL TERMINOLOGY
- QUALITY Assurance
- PATIENT IDENTIFICATION
- OSHA GUIDELINES
- BUTTERFLY TECHNIQUES
- LEGAL ASPECTS
- CPR/AED CERTIFIED
- SPECIMEN TRANSPORT
- VENIPUNCTURE PROCEDURES
- RECEPTIONIST
- Skin Puncture Procedure
- BILINGUAL- SPANISH
- UNIVERSAL PRECAUTIONS
- SPECIMEN LABELING
- Blood composition
- Proficient in Microsoft Office
- Ability to handle confidential or sensitive information
- Strong written and verbal communication skills
- Ability to work independently or with a team
- Excellent problem-solving, time management, and organizational skills
- Outstanding customer service and phone skills
- Proactive problem solver
- Proven team player
- Persuasive communicator
- Proven customer service professional
Ecmhighlightqualifications
- Proficient in Microsoft Office
- Ability to handle confidential or sensitive information
- Strong written and verbal communication skills
- Ability to work independently or with a team
- Excellent problem-solving, time management, and organizational skills
- Outstanding customer service and phone skills.
Timeline
Enhanced Care Manager
Via Care Community Health Center
08.2020 - Current
Phlebotomy/ LAB Assistance
Kaiser Permanente
11.2016 - 01.2017
PHLEBOTOMIST/ACCESSION
BEVERLY HOSPITAL
11.2012 - 10.2016
PHLEBOTOMIST
QUEST DIAGNOSTICS
12.2008 - 11.2012
SALES ASSOCIATE
FOREVER 21
11.2005 - 01.2006
RECEPTIONIST
LEE PHARMACUETICAL
06.2003 - 10.2003
CERTIFIED PHLEBOTOMIST TECHNICIAN 1 00030108 -
UNIVERSAL SCHOOL & COLLEGES OF HEALTH & HUMAN SERVICES
GED -
CENTURY HIGH
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