Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Anthony Martin

Noblesville,IN

Summary

Dynamic IT professional with extensive experience at Wolters Kluwer, excelling in Windows operating systems and cloud platforms like Azure. Proven track record in troubleshooting and optimizing network configurations, while effectively managing IT service tools. Strong communicator and problem-solver, dedicated to enhancing operational efficiency and client satisfaction.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Tier 2 & 3 Desktop Support

Wolters Kluwer
Indianapolis
02.2020 - Current
  • Supported MAC, Windows 11, Windows 10, Iphone, Android, Azure, AWS and other platforms.
  • Supported Audio Visual conference rooms and multi media centers at the Indianapolis WK Office.
  • Support all laptop, desktops, phones and tablets for Wolters Kluwer Indianapolis Office.
  • Provide all levels of level 2 support for networking, break fix, software issues, OS issues, domain issues, server issues and all levels of troubleshooting and repairs not able to be resolved by Tier 1 team.
  • Part of McAfee Security Team, Big Fix push team.
  • Part of the Azure AD implantation Team
  • Software training and instruction.
  • Organizes team meetings for implementation and training.
  • Support all Windows 10 OS, Windows 2016 Server and Windows 2019 Server.
  • Supports Azure/AD.
  • Support all Wolters Kluwer Software and Hardware.
  • Supports VPN
  • Handles all Tier2 and 3 Desktop tickets as assigned in Service Now Ticketing System.
  • Supports Azure AD and Intune management systems
  • Supports Oracle
  • Imaging all laptops and desktops

Security Server Administrator

Johnson Controls
Indianapolis, IN
08.2019 - 02.2020
  • Installed Servers for security cameras.
  • Configured servers and installed and configured security camera software.
  • Installed fire alarm control panels and fire safety equipment.
  • Assisted with Setting up Fire Alarm,Burglar Alarm and Security Systems.
  • Assisted in setting up and configuring Simplex 4100 and 4100ES control panels.
  • I helped office personal with local IT needs when needed.

Network Administrator-contract

Brooksource
Indianapolis, Indiana
02.2019 - 04.2019
  • Tier 2 and 3 Support of all PC, Laptop and network systems for IU Health in Indianapolis.
  • Support all PC hardware, software and imaging processes.
  • Support and utilize SCCM for Imaging and software pushes.
  • Computer and hardware support.
  • Print servers and file servers.
  • Support Windows 7 and Windows 10 OS.
  • Project Management of IT Services, coordination of IT setups with new building construction and organization and coordination of large scale IT moves and deployments.

Desktop Support

Ascension Health
Indianapolis, IN
07.2017 - 02.2019
  • Tier 2 and 3 Support of all PC, Laptop and network systems for Ascension and the St Vincent Hospital Network in Indianapolis.
  • Support all PC hardware, software and imaging processes.
  • Support and utilize SCCM for Imaging and software pushes.
  • Computer and hardware support.
  • Print servers and file servers.
  • Support Windows 7 and Windows 10 OS.
  • Tier 2 and 3 Support of all PC, Laptop and network systems for Ascension in Indianapolis.
  • Support all PC hardware, software and imaging processes.
  • Supported Print servers and file servers.
  • Support Windows 7 and Windows 10 OS.
  • Support Win 2008 Rt2 Server and Windows 2012 Server.
  • Support proprietary call center software for the customer service phone center.
  • Utilize Service Now Ticketing System in an ITIL IT Shop.
  • Support all company Android and IPhone.
  • Assist Tier one Help Desk with any and all Tickets that they need assistance with.
  • Create and edit documentation and Knowledge Base.
  • Support all networking protocols
  • Performed IMAC, software and hardware installations.
  • Supported all software.

Desktop Support Engineer-Tier2 and Tier3

Renaissance/Delta Dental
Indianapolis, Indianai
09.2016 - 07.2017
  • Tier 2 and 3 Support of all PC, Laptop and network systems for Renaissance and Delta Dental.
  • Support all PC hardware, software and imaging processes.
  • Support and utilize SCCM for Imaging and software pushes.
  • Computer and hardware support.
  • Supported Windows 7 and Windows 10 OS.
  • Tier 2 and 3 Support of all PC, Laptop and network systems for Renaissance and Delta Dental in Indianapolis.
  • Support all PC hardware, software and imaging processes.
  • Support and utilize Altiris and LANDesk Software installation applications.
  • Support LANDesk server, Print servers and file servers.
  • Support Windows 7 and Windows 10 OS.
  • Support Win 2008 Rt2 Server and Windows 2012 Server.
  • Support proprietary call center software for the customer service phone center.
  • Utilize LANDesk Ticketing System.
  • Support all company Android and IPhone.
  • Assist Tier one Help Desk with any and all Tickets that they need assistance with.
  • Create and edit documentation and Knowledge Base.
  • Support all networking protocols
  • Performed IMAC, software and hardware installations.

Network Specialist and Desktop Support

McKesson/Zee Medical
Indianapolis, IN
03.2009 - 09.2016
  • Performed network, desktop support, and help desk support for Zee Medical offices and field reps, both in-house and remotely.
  • Supported all MS Office Suite, Proprietary Unix support, networking and all support on desktop, laptops and peripherals.
  • Provided all printer support.
  • Imaged pcs.
  • Helped create company standard images.
  • Project management of IT related servers, work stations, and proprietary handheld devices.
  • Helped write and customize IT knowledge base and IT documentation.
  • McKesson Sharepoint; managed and supported Sharepoint.
  • Supported, built and customized 2003 and 2008 R2 Windows Servers.
  • Configured and customized Raid controllers for servers.
  • Customized servers for File Server use and customized servers for Avaya phone system use.
  • Utilized proprietary ticketing system to prioritize and track help desk tickets.
  • Support on Windows XP and Windows 7 desktops and laptops.
  • Active Directory and Exchange support.
  • Supported field reps with Android, IPhone and Blackberry.
  • Inventoried and tracked assets with a proprietary asset tracking system that I developed.

Network Administrator and Tier 3 Desktop Support

Jackson Group, Inc.
Indianapolis, IN
04.2007 - 03.2009
  • Network Administrator - Tier 3 Desktop Support.
  • Provided all Network Administrative and Desktop Support.
  • Provided all Active Directory Support.
  • Set up and managed group policies and user accounts.
  • Set up and provided all server support for file servers, exchange server, ftp server, and proxy servers.
  • Plan, coordinated, and implemented network security measures to protect data, software, and hardware.
  • Recommended changes to improve systems and network configurations, and determine hardware and software requirements.
  • Provided all Blackberry and PDA support and configurations.
  • Worked with web based Blackberry Server.
  • Provided support to AS400 system.
  • Provided support for time keeping software.

Principal Consultant and General Partner

Castro Valley Consulting LLC
San Francisco, CA
05.1997 - 04.2007
  • General IT support including server, networking, computer hardware and software support for company clients.
  • Specializing in support for medium to large law firms, doctor offices, and significant applications for large scale and small scale IT projects.
  • Imaged all server and desktop machines, maintained and managed all client computer systems.
  • Organized and managed sub-contractors as needed for larger scale projects.
  • Used Marimba to install appropriate software.
  • Used Wise Install to package software for clients.
  • Taught software instruction to clients as needed.
  • Performed all tiers of TCP/IP Networking, Net Bios, firewall and systems security support for clients.
  • Performed all OS and software installs and configurations, including virus protection, imaging of systems, and packaging of systems.
  • All server support including file servers, ftp servers, Citrix servers, SQL servers, Small Business Server, Mac Server, and Linux Server.
  • Utilized Windows 2003 Server, 2000 Server, Exchange 2003, Exchange 2000.
  • Organized and performed large scale deployments up to 2,900 desktops and laptops.
  • Wrote knowledge base documents for clients.
  • Some of the clients have included Wachovia, Kaiser Permanente, PG&E, and Macy’s Department Stores.

Education

B.A. -

Indiana University
Bloomington, IN
05.1997

Skills

  • Windows operating systems
  • Server management
  • Mac and Linux proficiency
  • Audio-visual support
  • Cloud platforms (Azure, AWS)
  • Virtual desktop infrastructure
  • Network configuration and management
  • Cisco hardware expertise
  • Office 365 administration
  • Exchange server management
  • Email client support
  • Device computing solutions
  • Software troubleshooting
  • Data management and recovery
  • IT service management tools

Certification

  • MCP Windows 2000 Server and Windows 2000 Professional
  • A+ Certification

Affiliations

  • Lead Singer of the Blues Band Tony Winston and the Dirty Ashtrays. We have an album coming out in 2025

Timeline

Tier 2 & 3 Desktop Support

Wolters Kluwer
02.2020 - Current

Security Server Administrator

Johnson Controls
08.2019 - 02.2020

Network Administrator-contract

Brooksource
02.2019 - 04.2019

Desktop Support

Ascension Health
07.2017 - 02.2019

Desktop Support Engineer-Tier2 and Tier3

Renaissance/Delta Dental
09.2016 - 07.2017

Network Specialist and Desktop Support

McKesson/Zee Medical
03.2009 - 09.2016

Network Administrator and Tier 3 Desktop Support

Jackson Group, Inc.
04.2007 - 03.2009

Principal Consultant and General Partner

Castro Valley Consulting LLC
05.1997 - 04.2007

B.A. -

Indiana University

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