ANTHONY MAZZOLA
Farmer Joe's Market
CAPECORAL,FL
2
Languages
20
years of professional experience
Dependable operations professional with extensive experience in merchandising, inventory cost management, and loss prevention. Recognized for leading teams, improving product availability, and resolving issues quickly. Focused on efficient store operations, safe work practices, and excellent customer experience.
Detail-oriented Grocery Manager with knowledge to oversee proper staffing and volume activity standards. Highly trained professional with passion for meeting and engaging customers and mentoring team members. Proven success in hard turnarounds of underperforming locations.
Work History
Assistant Grocery Manager
3 Years 8 Months- Supervised daily grocery department operations, maintaining stock levels, merchandising standards, and product availability.
- Coordinated receiving, rotation, and backroom organization to reduce spoilage and improve inventory accuracy.
- Trained associates on stocking procedures, customer service expectations, and department safety practices.
- Monitored planogram compliance and updated displays to support seasonal resets and sales promotions.
- Assisted with ordering decisions by reviewing sales trends, inventory counts, and vendor delivery schedules.
- Resolved customer concerns promptly while preserving service standards and store satisfaction.
- Supported scheduling, task delegation, and labor coverage to keep department operations running smoothly.
- Enforced sanitation, food safety, and loss prevention procedures across grocery aisles and storage areas.
- Engaged customers and provided a very high level of service and support, helping find desired products and items.
- Performed key tasks to promote an inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Orchestrated performance-oriented environment by closely supporting team members.
- Streamlined workflow processes for increased productivity, implementing new systems and procedures.
- Improved store efficiency by overseeing daily operations, inventory management, and employee scheduling.
- Collaborated with other department managers to align store goals and initiatives for unified success.
- Provided exceptional service by engaging with customers regularly to assess their needs and offer valuable assistance.
- Monitored sales trends to identify opportunities for promotions or markdowns, maximizing revenue potential.
- Adhered to company policies and procedures while promoting a positive work atmosphere among team members.
- Cultivated strong vendor relationships to secure competitive pricing on products, contributing to overall profitability.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing product recommendations.
- Optimized floor layout for easy navigation, resulting in improved customer experience during shopping visits.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Fresh Support Manager
7 Years 11 Months- Managed fresh department workflows to maintain product quality, stocking accuracy, and daily readiness.
- Oversaw inventory rotation, markdowns, and replenishment to reduce shrink and preserve freshness.
- Coordinated associates across produce, meat, bakery, and deli to support efficient customer service.
- Monitored food safety standards, sanitation routines, and temperature controls to protect compliance.
- Trained team members on department procedures, equipment use, and service expectations.
- Resolved operational issues quickly to keep displays stocked and sales floor organized.
- Reviewed ordering needs and backroom conditions to support consistent product availability.
- Reinforced attendance, task prioritization, and performance expectations to improve team accountability.
- Improved customer satisfaction by addressing and resolving concerns promptly and professionally.
- Conducted regular performance evaluations for direct reports, offering guidance on areas of strength as well as opportunities for growth.
- Boosted first contact resolution rates through targeted training sessions focused on problem-solving skills.
- Managed a team of support representatives, fostering a positive work environment and promoting professional growth.
- Contributed to the development of company-wide policies and procedures related to customer service excellence.
- Enhanced cross-departmental collaboration by developing strong relationships with product development, sales, and marketing teams.
- Partnered with human resources on recruitment efforts to attract top talent into the Fresh Support Manager role.
- Reduced employee turnover rate by implementing supportive management practices and providing ongoing feedback.
- Facilitated regular team meetings to discuss customer feedback, implement process improvements, and share best practices among staff members.
- Maintained compliance with health code standards.
- Determined and implemented appropriate productivity, quality and service goals.
- Trained and led team of 21 department team members.
Night Shift Manager
8 Years- Directed night shift operations to maintain smooth inbound and outbound warehouse flow.
- Supervised associates, assigned tasks, and reinforced safety and quality standards.
- Monitored order fulfillment, shipping schedules, and dock activity for on-time processing.
- Coordinated staffing coverage and labor priorities to meet daily distribution demands.
- Trained team members on warehouse procedures, equipment use, and compliance expectations.
- Resolved workflow issues and escalated operational concerns to reduce production delays.
- Communicated shift performance, safety incidents, and operational updates to leadership.
- Prepared materials for the following shift.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Achieved consistent compliance with company standards, adhering to local regulations governing nighttime business operations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Improved employee productivity by implementing efficient work schedules and task delegation.
- Assessed employee training requirements, developing tailored programs for enhancing skills and knowledge on specific job functions.
- Facilitated smooth shift transitions by effectively coordinating with day shift managers on crucial updates and handovers.
- Contributed significantly towards the achievement of organizational targets through active participation in strategic planning initiatives during night shifts.
- Implemented loss prevention measures to minimize theft incidents and safeguard company assets.
- Streamlined inventory management for reduced waste and cost savings.
- Monitored financial transactions, ensuring accuracy in cash handling and reporting procedures.
- Maximized operational efficiency with thorough monitoring of equipment maintenance schedules.
- Conducted regular performance evaluations, identifying areas of strength as well as opportunities for development among team members.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Walked around facility frequently to check activities.
- Observed and monitored store's security cameras to reduce retail crimes.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Managed staff performance, providing constructive feedback and coaching for continuous improvement.
- Collaborated with other managers to develop strategies for optimizing overall store operations during night shifts.
- Maintained premises security for personnel safety and loss prevention.
Education
High School Diploma
- Honor Roll Senior Year 2000
- 4.12 GPA
Associate of Applied Business - Business Administration And Management
Skills
Food safety compliance
Customer service and assistance
Customer support
Product merchandising
Visual merchandising
Merchandising strategies
Sales performance analysis
Promotional pricing strategies
Coordination of inventory
Inventory cost management
Loss prevention
Problem resolution
Team training
Training and mentoring
Employee management
Employee evaluations
Task assignment
Scheduling coordination
Facility maintenance
Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Grocery Manager
Farmer Joe's Market
03.2023 - CurrentRead More
Fresh Support Manager
Walmart
03.2015 - 02.2023Read More
Night Shift Manager
Krogers Distribution Center
02.2007 - 02.2015Read More
Suffolk County Community College
Associate of Applied Business from Business Administration And Management
Read More
Westhampton Beach High School
High School Diploma
Read More