Anthony Mele

Responsibilities include:

• Managing the performance of a team ranging from 8-10 account managers; ensuring their production exceeds the expectations set by the department's goals and initiatives.
• Ensuring quality of work is maintained across the department through daily audits.
• Strategizing with management to improve creditor relations and procedures in an effort to mitigate any negative impacts on business operations.
• Conducting performance reviews and developing strategies to address inefficiencies and areas of opportunity at the employee level.
• Exporting and analyzing data to identify trends in KPI’s and reporting the findings to leadership for the purpose of organizational planning.
• Collaboration with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

• Debt negotiator, commended for settling over $65 million in debt during my tenure, a milestone only accomplished by top producers.
• Responsible for delivering tailored financial solutions with an approach that best protects clientele against the legal ramifications of delinquent debt.
• Served as Team Captain with additional responsibilities including the coaching of both experienced and newly hired employees, fostering a collaborative work environment and promoting skill development.
• Assisted Team Leads with daily operations in order to ensure monthly goals are met while also adhering to specific standards of quality.