Anthony Mellin
Austin,TX
Summary
Highly motivated Account Manager, with 5 years of experience. Team player that enjoys working in a cross functional team environment. Able to make quick and independent decisions with minimum escalation. Works well under pressure with minimum supervision. Strong desire and willingness to learn new programs and processes.
Overview
8
8
years of professional experience
Work History
Account Manager
Epsilon
04.2024 - Current
- Focused on developing and maintaining long-term relationships with portfolio of high end clientele.
- Acted as the primary liaison between customers and Epsilon’s internal help desk and project teams to ensure the timely and successful delivery of Epsilon solutions and services according to customer needs and objectives, within the prescribed budget
- Worked closely with clients with the delivery of quarterly business reviews of their Epsilon support contracts and IT asset summary, identify gaps in marketing services, and deliver proposals for products and services.
- Communicate progress of monthly/quarterly initiatives to internal and external stakeholders.
Account Management Specialist
Epsilon
01.2022 - 04.2024
- Managing and maintaining global brand client promotions and programs against the client marketing calendar
- Building and executing all client promotions in a timely accurate manner
- Expert in troubleshooting client issues in a timely manner
- Proficient in creating client facing and internal reporting
Outside Account Manager
Edgenuity
07.2019 - 10.2021
- Proficient in executing resolution processes' in a timely manner
- Staying up to date with all company processes' and quality management review
- Expert at forming long lasting relations with clients
- Highly skilled at empowering and training clients with offered products
- Oversaw assigned region and spend time fostering a team environment internally and externally
- Provided one-on-one training with users regarding system functionality
Community Operations Analyst
Accenture
03.2018 - 07.2019
- Reviewed user reports and apply policies as per client guidelines
- Achieved productivity goals and quality targets
- Identified improvement opportunities to work-flow and suggested solutions
- Ensured that information security practice and standards are observed
RCC Learning Expert
Volt Inc
08.2017 - 02.2018
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Designed customized conductive learning environments and/or solutions, researching and delivering customized solutions for customers unique needs
- Maintained current and new software updates through all products (IOS, MacOS, Watch OS) while conducting catered client sessions
Sales Representative
Signpost
08.2016 - 02.2017
- Used Salesforce to manage the pipeline of current and future new prospects
- Cold called clients to support on numerous customer accounts to sell services
- Maintained current product knowledge as well as meet sales quota each month
- Used CRM software to create a catered dashboard for the client which gave a rundown of potential and current business needs
Education
BBA - Business Administration And Management
Texas State University
San Marcos, TX05.2016
Skills
- Avalon Desktop Chat
- Outlook
- Edgenuity LMS products
- Quip Sheets
- Excel
- SRT Work Place
- Five9 Software
- Salesforce
- IOS Software
- SQL Reporting & knowledge
- Microsoft Office Products
- Zendesk
- Netsuite
- Zoom
- Jira
- Microsoft Teams
- Wiki Pages
- Adobe
- Lucid
- DoubleVerify
- Foursquare
- CM360
- DV360
Timeline
Account Manager
Epsilon
04.2024 - Current
Account Management Specialist
Epsilon
01.2022 - 04.2024
Outside Account Manager
Edgenuity
07.2019 - 10.2021
Community Operations Analyst
Accenture
03.2018 - 07.2019
RCC Learning Expert
Volt Inc
08.2017 - 02.2018
Sales Representative
Signpost
08.2016 - 02.2017
BBA - Business Administration And Management
Texas State University
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