Open To Work
Matt Derby
Phoenix,AZ
Work Preference
Summary
Account Manager and Product Support Specialist with a strong focus on client satisfaction and retention while providing technical and product information. Utilized advanced computer skills and effective communication to resolve issues and improve customer support. Demonstrated efficient project management capabilities while maintaining composure under pressure to achieve positive outcomes.
Overview
23
23
years of professional experience
Work History
Account Manager
Med-Rite Medical
Phoenix, Arizona
05.2013 - 01.2024
- Managed client relationships to ensure satisfaction and retention.
- Cataloged samples and arranged shipment to lab.
- Acted as main point of contact in matters relating to client concerns and needs.
- Managed collections process for outstanding and delinquent payments.
Product Support Specialist
DAVIS COLORS & ROCKWOOD PIGMENTS
Los Angeles, CA
08.2008 - 12.2012
- Provided technical and product support relating to pigment dosages/recipes, color matching, specs, and application processes with powder pigments and liquid automated machines via phone, email and live chat.
- Collaborated on projects with sales representatives and to address client concerns and issues.
- Assisted customers with installation, configuration, and troubleshooting of products.
- Assembled marketing materials and product samples for customers and suppliers.
Sales Representative
CR TILE & REMODELING
Lake Oswego, OR
04.2005 - 05.2008
- Consulted with home and business owners regarding their remodeling projects.
- Formulated packages with specific products customized for customers unique plans.
- Performed a review and analysis for bidding and negotiations.
- Presented product options and solutions to enhance customer satisfaction.
- Coordinated with contractors to ensure project timelines were met efficiently.
- Sold over 50 projects in one year period.
Assistant Account Manager
CASTIA STONE INCS
Portland, OR
10.2000 - 03.2005
- Assisted in managing supplier, builder, and contractor accounts for stone siding products.
- Provided estimates, handled purchase orders, set up delivery, assisted with project and job site questions.
- Collaborated with marketing and worked trade shows in the west coast states.
- Conducted presentations explaining products and installation procedures.
Education
Bachelor of Science - Speech Communications
PORTLAND STATE UNIVERSITY
Portland, OR06-2000
Skills
- Customer service
- Technical support
- Detailed and efficient
- Product knowledge
- Calm under pressure
- Issue resolution
- Effective communication
- Customer education
- Account management
- Chat communication
- Advanced computer abilities
- CRM software
Timeline
Account Manager
Med-Rite Medical
05.2013 - 01.2024
Product Support Specialist
DAVIS COLORS & ROCKWOOD PIGMENTS
08.2008 - 12.2012
Sales Representative
CR TILE & REMODELING
04.2005 - 05.2008
Assistant Account Manager
CASTIA STONE INCS
10.2000 - 03.2005
Bachelor of Science - Speech Communications
PORTLAND STATE UNIVERSITY