Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Jenirose Price

Austin,TX

Summary

Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Account Manager

Austin Express Towing
Austin, TX
06.2021 - 11.2021
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various departments.

Desktop Support Engineer

TeleTech Holdings
Austin, TX
01.2020 - 07.2020
  • Configured hardware, devices and software to set up work stations for employees.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Provided authorized users with technical support and advice regarding proper use and functionality of equipment.

Licensed Insurance Agent

Progressive
Austin, TX
04.2019 - 07.2019
  • Calculated quotes and educated potential clients on insurance options.
  • Obtained underwriting approval by completing application for coverage.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Provided coverage option information to assist clients in protecting assets.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Upsold additional products and services after identifying customer needs and requirements.

Technical Support Representative

Supercircuits
Austin, TX
10.2015 - 03.2018
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.

Education

Associate of Science - Network And Business Mangement

DeVry University
Downers Grove, IL
08.2012

Skills

  • Time Management
  • Account Management
  • Computer Hardware Knowledge
  • Professional Relationships
  • Premium Calculations
  • Administrative Support
  • Operational Efficiency
  • Analytical and Methodical
  • User Support and Troubleshooting
  • Software Diagnosis
  • Mobility Devices
  • Troubleshooting Network Issues
  • Technical Troubleshooting
  • Help Desk Support
  • Tracking and Documentation
  • Remote Technical Support
  • Online Chat Support
  • Friendly and Patient

Timeline

Account Manager

Austin Express Towing
06.2021 - 11.2021

Desktop Support Engineer

TeleTech Holdings
01.2020 - 07.2020

Licensed Insurance Agent

Progressive
04.2019 - 07.2019

Technical Support Representative

Supercircuits
10.2015 - 03.2018

Associate of Science - Network And Business Mangement

DeVry University

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Jenirose Price