Anthony Mendoza
Manassas,VA
Summary
- Excellent attention-to-detail within the Tech world
- Organized and helpful individual committed to fostering and sustaining strong relationships with coworkers and customers.
- Driven to learn about the IT work field and be able to grasp new skills to apply.
- Have the ability to multi-task under pressure
- Diverse Team player within the team environment
- Proficient at learning new skills and mastering taught skills
- The ability to be a diligent worker with minimum supervision
- Can keep up with the latest software / hardware within the IT space
- Can Pivot smoothly within the work space
- Proficient in Microsoft Office
- Ability to be an effective self starter
- Great communication skills
Overview
6
6
years of professional experience
Work History
IT Help Desk
Tucs LLS
Sterling, VA
06.2023 - Current
- Installed and configured new hardware, software and peripheral devices.
- Maintained various databases of customer information and service requests.
- Tested and evaluated new technologies for potential implementation within the organization's infrastructure.
- Managed inventory of IT equipment such as laptops, printers, routers.
- Served as first point of contact for incoming technical service calls and emails.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
Fulfillment Expert / Student Worker / Part Time
Target
Manassas, VA
03.2020 - Current
- Developed and maintained relationships with suppliers to ensure timely delivery of orders.
- Trained staff members on proper packing techniques to minimize damage during shipping.
- Ensured that all products were properly labeled prior to being shipped out from the warehouse.
- Accepted, processed and quickly filled orders.
- Located merchandise from shelves and storage areas to fill orders.
- Filled orders according to defined standards using standard picking system.
- Operated handheld scanners to track merchandise throughout fulfillment process.
Cashier and Cook 2 Part Time /Student Worker
Sodexo Food Service
Fairfax, VA
09.2017 - 02.2019
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Checked completed orders for correct quantity and quality.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Assisted in serving meals to customers as needed.
- Checked quality of food products to meet high standards.
- Set up work stations prior to opening to minimize prep time.
Education
High School Diploma -
Stonewall Jackson High School
Manassas, VA05.2020
Associate of Science - Information Technology
Northern Virginia Community College
Annandale, VA05.2023
Bachelor of Science - Information Technology
George Mason University / Enrolled
Fairfax, VAAWS Certified Solutions Architect - Associate - Cloud Comouting
Amazon Web Services
09.2023
AWS Certified Cloud Practitioner - Cloud Computing
Amazon Web Service
03.2023
Skills
- Technology Support
- Cloud Computing
- Troubleshooting
- Architecture Planning
- Hardware Installation
- Virtual and Cloud Technologies
- Microsoft Office
- Fluent in English & Spanish
Reference
- Damian Dajcz - 703-720-7586 : CEO of Tucs LLC
- Andrew Aston- Executive Chef - 540-760-9029
- Yelchi Cardona - 571-494-9993
Timeline
IT Help Desk
Tucs LLS
06.2023 - Current
Fulfillment Expert / Student Worker / Part Time
Target
03.2020 - Current
Cashier and Cook 2 Part Time /Student Worker
Sodexo Food Service
09.2017 - 02.2019
High School Diploma -
Stonewall Jackson High School
Associate of Science - Information Technology
Northern Virginia Community College
Bachelor of Science - Information Technology
George Mason University / Enrolled
AWS Certified Solutions Architect - Associate - Cloud Comouting
Amazon Web Services
AWS Certified Cloud Practitioner - Cloud Computing
Amazon Web Service