Anthony Mercurio
Ft. Pierce,FL
Summary
Hardworking employee enthusiastic about learning Life and Health Insurance field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Representative
Apex Media
09.2022 - 06.2023
- Developed and implemented sales strategies to increase profits.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Answered customer questions about products and services, helped add value to merchandise, and promoted key items.
- Sales representative for social media marketing to both franchise and corporate businesses.
Sales Trainer
Pristine Auto Glass
09.2020 - 11.2022
- Managed recruitment, training and development for highly effective sales team.
- Developed and led group training courses to align with corporate sales and service goals.
- Collected information for insurance windshield replacement claims services provided client relationship and assisted promptly with any questions and or concerns clients had.
- Door knocking impulse sales promoted to sales trainer and went on business trips to work in dealerships such as Arlington Toyota in Jacksonville FL and Nimnicht Buick GMC recruited to help open head office in St. Petersburg FL.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
Remodeling Demolition and Construction
DNA Management Team
09.2020 - 08.2021
- Cleaned and disposed of debris to maintain safe and clean working environment.
- Built and installed cabinets, countertops and shelving to provide additional storage and working spaces.
- Part Time Side Job for remodeling investment properties
- Managed project timelines and resources to complete projects on scheduled time.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks, and mortar.
Janitor Cleaning Services and Server/Table Busser
Safe Harbor Harborage Yacht Club
10.2019 - 07.2020
- Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for maintaining the dock and common use areas.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Reset and cleaned tables quickly to prepare for new customers.
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
Server
The Brennity At Tradition Senior Living
03.2017 - 09.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Morningside Academy
Port St Lucie FLSkills
- Strategic Planning
- Time Management
- Client Service
- Hard working and willing to learn as well as to consistently learn during free time
Certification
214 life insurance license
gym
dedicated countless hours to ensure a healthy lifestyle both physically and mentally. As well as training in other athletic sports such as varsity basketball and MMA training for my free time.
Timeline
Sales Representative
Apex Media
09.2022 - 06.2023
Sales Trainer
Pristine Auto Glass
09.2020 - 11.2022
Remodeling Demolition and Construction
DNA Management Team
09.2020 - 08.2021
Janitor Cleaning Services and Server/Table Busser
Safe Harbor Harborage Yacht Club
10.2019 - 07.2020
Server
The Brennity At Tradition Senior Living
03.2017 - 09.2019
Morningside Academy