Anthony Mestas
Ogden,UT
Summary
With a proven track record at Tony Divino Toyota Scion, I excel in enhancing service quality and customer satisfaction. Leveraging skills in Quality Management Systems and effective communication, I adeptly implemented corrective actions and improved process capabilities, significantly boosting service efficiency and client trust.
Overview
9
9
years of professional experience
Work History
Service Quality Specialist
Tony Divino Toyota Scion
Riverdale , UT
09.2015 - Current
- Created service order requests by documenting customer complaints and repair needs in work orders. Fix communication problems within the service department and with the service customers. I also work on the logistics of service repair orders that have been neglected and need solutions for customer satisfaction.
- Help technicians with problems that they need assistance with.
- Documented service information in system within client profiles and updated repair status.
- Help with booking repair orders that have been completed.
- Basically, I am there to accomplish anything necessary to improve customer satisfaction, while bringing my experience from working hands on in the shop as a Technician and as a supervisor.
Education
Certificate of Technical Studies - Automotive Technology
Southwest Applied Technology
Cedar City, UT05-2014
Associate of Applied Science - Respiratory Therapy
Weber State University
Ogden, UT05-2005
High School Diploma -
George Washington High School
Ogden, UT05-1993
Skills
- Implementation of Corrective Actions
- Process Capability Assessment
- Preventive Strategies
- Quality management systems
Affiliations
- I have been a skier for 38 years, spending 90 percent of that time at Snow Basin Ski Resort. I love to make thing work. Including Automobiles and Carpentry. My Father started me out working construction when i was around 12 years old.
Accomplishments
- I started as a Lube Technician for Tony Divino Toyota, and worked my way up to Lube Rack manager. I managed the Lube Rack for 7.5 years.
- After the Lube Rack, i was trained to be a service advisor at Tony Divino Toyota, which i did for a year. I Certified as a Master Service Advisor in that position.
- My next and current position was/is Service Quality Specialist. I have been to Phoenix for certification school, and I am currently employed under this title.
Timeline
Service Quality Specialist
Tony Divino Toyota Scion
09.2015 - Current
Certificate of Technical Studies - Automotive Technology
Southwest Applied Technology
Associate of Applied Science - Respiratory Therapy
Weber State University
High School Diploma -
George Washington High School
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