Anthony Miano

Promoted to Parts Manager in 2019, overseeing department operations, financial performance, inventory, and team development while maintaining a hands-on leadership approach.

• Increased monthly gross profit from $185K to $300K and gross margin from 35% to 45%.
• Improved inventory accuracy, redesigned warehouse layout, and streamlined parts fulfillment.
• Managed budgeting, forecasting, purchase reconciliation, and expense control.
• Developed pricing strategies, matrices, and sales processes to maximize profitability across retail, wholesale, and service operations.
• Trained staff and collaborated across departments to improve productivity and customer satisfaction.

Recruited to lead a comprehensive parts department turnaround, leveraging proven strategies and processes to improve profitability, inventory management, and operational efficiency.
Increased monthly gross profit from $450K to $585K, delivering 30% growth.
Eliminated $225K in obsolete inventory, improving overall health and reducing excess stock.
Developed a streamlined special-order processes to improve accuracy, availability, and fulfillment speed.
Built a high-performing team focused on accountability, collaboration, and employee development with shared success.
Earned expanded leadership responsibilities overseeing both parts and service operations.

Expanded into service management, applying a strong foundation in parts operations, financial performance, and cross-department collaboration to improve service department profitability, workflow, and customer satisfaction.

• Increased monthly gross profit from $350K to $400K and doubled net profit from $50K to $100K.
• Achieved the company's fastest service cycle time through optimized dispatching, prewrites, and workflow improvements.
• Coordinated service advisors, technicians, and parts staff to improve productivity and operational efficiency.
• Established KPIs and productivity benchmarks while implementing apprenticeship programs to develop talent.
• Maintained CSI performance to support customer loyalty, brand standards, and manufacturer incentives.
• Improved scheduling, repair-order accuracy, and customer communication to enhance service quality and satisfaction.