Mark O'Connor
Somers,NY
Summary
Multi Store Leader experienced in driving profitability across multiple retail locations. Achieved significant growth through strategic management, operational improvements, and effective people development. Committed to enhancing customer experiences and fostering loyalty through visually engaging environments and strong merchandising strategies.
Overview
1
1
Language
20
20
years of professional experience
Work History
District Manager, New York & New Jersey
IT’SUGAR
07.2023 - 10.2025
- Ensured district/stores met four-wall profitability goals through targeted oversight and strategic initiatives.
- Directed the leadership and enhancement of all aspects of 15 stores in a $20.1 million district.
- Elevated district and store merchandise presentation, operational, and event execution standards to exceed company benchmarks.
- Conducted training and development for 1 Area Manager, 4 Dual Store Managers, and 5 Store Managers, resulting in 2 promotions to Flagship Store Managers.
- Collaborated with direct reports to enhance the talent of more than 150 store employees, aligning with company metrics and customer service standards.
- Established business partnerships with corporate to secure necessary support for district and store success.
- Oversaw the annual opening and closing of 2 seasonal stores.
Store Manager, White Plains, NY
Harbor Freight Tools
White Plains, USA
05.2022 - 09.2022
- Led and upgraded all aspects of a $7 million location to exceed company metrics.
- Ensured store exceeded (4) wall profitability goals.
- Trained, taught, coached, and developed (2) Assistant Store Managers to become Store Managers within a year.
- Upgraded the talent of all 20 store employees to meet the company’s metrics and customer service expectations.
Store Manager, Nanuet/Mount Kisco, NY
HomeGoods/TJX Corp.
Nanuet/Mount Kisco, USA
06.2019 - 05.2022
- Led and upgraded all aspects of a $13 million location to exceed company metrics.
- Trained and coached (4) Assistant Store Managers to become Store Managers within a year.
- Trained, taught, coached, and developed (4) Assistant Store Managers into Store Managers within a year.
- Upgraded the talent of all 60 store employees to meet the company’s metrics and customer service expectations.
- Lastly, I was tasked with bringing the store’s merchandise presentation standards, operational standards & execution standards to above company expectations.
Regional Director of Stores
Century 21 Department Stores
04.2015 - 04.2018
- Lead 12 full line department stores generating in excess of $305 million in the NYC, New Jersey, Philadelphia and Florida markets.
- Led opening of 5 new stores within 3 years, expanding market presence.
- Drove sales growth over last year by integrating policies and procedures, while managing full P & L responsibility and enhancing talent development.
- Developed 15 executives, resulting in 30% promotion rate.
District Vice President, New York South District
Macy*s Department Stores
11.2010 - 09.2013
- Lead 9 full line department stores generating in excess of $275 million in the upper metropolitan NYC market.
- Oversaw the development of 25 executives and promoted 25% of them.
- Drove sales of +2% over LY through 'My Macy
- Oversaw development of 25 executives, promoting 25% to enhance leadership pipeline.
District Vice President, New York East District
Macy*s Department Stores
04.2009 - 10.2010
- Pioneered new district structure at Macy's in a remote market.
- Lead one of the fastest growing districts in Macy
- S, key accountabilities included: driving sales through 'My Macy
- S' localization efforts, full P & L responsibility, talent development and succession planning.
- Pioneered Macy
- S new District structure in a very important remote market with significant volume opportunity.
Vice President/General Manager, Boston, MA
Macy*s Department Stores
Boston, USA
10.2008 - 03.2009
- Recruited back to Macy's as General Manager of $80 million 'Urban Door' in downtown Boston, MA, recapturing lost market volume.
- Served as a liaison to be the General Manager of $80 million critical win 'Urban Door' in downtown Boston, MA and recoup lost volume.
- Exceeded sales by 6% through reasserting store product based on customer base, improved the customer shopping experience, talent development of 30 executives with 30% being promoted to larger assignments and exceeded total 4-wall profit plan.
District Manager, New York South District
Gap Inc./Banana Republic
09.2005 - 10.2008
- Lead 9 stores generating in excess of $55 million in the upper metropolitan NYC market.
- Enhanced sales by improving customer experience and maintaining high brand standards.
- Lead 5 stores through remodels without loss in business.
Education
BA - Liberal Arts/Business
Binghamton University
Binghamton, NYSkills
- Sales
- Customer experience
- Profitability analysis
- Employee engagement
- Talent development
- Team building
- Short term achievement
- Long term sustainability
- Objective sustainability
- Profitability management
- Talent development
- Store operations
- Merchandise presentation
- Customer engagement
- Sales analysis
- Team leadership
- Strategic planning
- Performance metrics
- Employee training
- Problem solving
- Effective communication
- Relationship building
- Change management
- Inventory control
- Staff management
- Technology proficiency
- Operations management
- Infrastructure expansion
- Budget administration
- Operational improvement
- Staff supervision
- Team building practices
- Workforce development
- Business and operations analysis
- Customer service
- Tactical business planning
- Revenue generation
- Productivity improvements
- Policy enforcement
- District growth management
- Business development
- Profitability optimization
- District expansion
- Information analysis
- Staff development
- Human resource management
- Market research
- Goal setting and performance metrics
- Interpersonal communication
- Operations improvements
- Conflict management
- Recruiting and hiring
- Training and coaching
- Customer relations
- Sales reporting
- Staff recruiting
- Action plans
- Negotiation
- Policies and procedures
- Profitability analysis
Languages
Spanish
Limited
A1
Activities
Volunteer with the SPCA of Westchester County NY
Timeline
District Manager, New York & New Jersey
IT’SUGAR
07.2023 - 10.2025
Store Manager, White Plains, NY
Harbor Freight Tools
05.2022 - 09.2022
Store Manager, Nanuet/Mount Kisco, NY
HomeGoods/TJX Corp.
06.2019 - 05.2022
Regional Director of Stores
Century 21 Department Stores
04.2015 - 04.2018
District Vice President, New York South District
Macy*s Department Stores
11.2010 - 09.2013
District Vice President, New York East District
Macy*s Department Stores
04.2009 - 10.2010
Vice President/General Manager, Boston, MA
Macy*s Department Stores
10.2008 - 03.2009
District Manager, New York South District
Gap Inc./Banana Republic
09.2005 - 10.2008
BA - Liberal Arts/Business
Binghamton University