Anthony Mitchell
Austin,TX
Summary
Dynamic Shift Manager at Marcos's Pizza with a proven track record in employee training and customer service excellence. Skilled in cash handling and decision-making, I enhanced team performance and consistently achieved high customer satisfaction. Recognized for fostering a positive work environment and motivating staff to exceed sales goals.
Overview
2023
2023
years of professional experience
Work History
Shift Manager
Marcos's Pizza
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Tracked receipts, employee hours, and inventory movements.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Lead Technician
Corbel Communications
Austin, TX
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Monitored and enforced safety measures to mitigate hazards.
- Implemented, configured, and optimized safety standards.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Traffic Controller
TKO Contractors
Austin, TX
01.2021 - 03.2022
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
- Minimized disruptions during road closures, effectively communicating detour routes to public.
- Enhanced driver awareness of construction zones, placing and maintaining clear signage.
- Reduced traffic congestion through proactive management of construction and event-related detours.
- Improved nighttime visibility and safety by installing and maintaining street lighting.
Education
Ged
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Accurate money handling
- Workplace safety
Timeline
Traffic Controller
TKO Contractors
01.2021 - 03.2022
Shift Manager
Marcos's Pizza
Lead Technician
Corbel Communications
Ged