Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Molina

Lomita,CA

Summary

Experienced customer service professional with strong policy analysis, records management, and conflict resolution skills. Known for clear communication, accurate documentation, and focus on resolving inquiries and supporting smooth service experiences.

Overview

9
9
years of professional experience

Work History

Insurance Customer Service Representative

AAA Auto Club
Los Angeles, CA
06.2021 - Current
  • Managed inbound insurance inquiries, resolving policy questions, changes, and service requests
  • Assisted members with billing inquiries, payment processing, and account reconciliation across insurance and membership products.
  • Evaluated coverage details to explain policy options, exclusions, and renewal requirements clearly.

Amazon Driver

Amazon
Hawthorne, CA
04.2019 - 05.2021
  • Delivered packages safely and on schedule in a city environment while following customer instructions and traffic laws.

In N Out Store Associate

In N Out
Torrance, CA
08.2017 - 07.2019
  • Created an inviting environment for customers by maintaining store organization and cleanliness.
  • Worked closely with fellow associates to create a positive work environment.
  • Handled order taking and cash transactions with accuracy during high-volume rushes.

Education

High School Diploma -

Lawndale Highschool
Lawndale, CA
06-2015

Skills

  • Customer service
  • Policy analysis
  • Records management
  • Documentation
  • Computer proficiency
  • Written correspondence
  • Conflict resolution
  • Adaptability and flexibility

Timeline

Insurance Customer Service Representative

AAA Auto Club
06.2021 - Current

Amazon Driver

Amazon
04.2019 - 05.2021

In N Out Store Associate

In N Out
08.2017 - 07.2019

High School Diploma -

Lawndale Highschool